Head of Technical Account Management

4 days ago

London, United Kingdom Hearst Communications, Inc. Full time

At Hearst UK, there’s always more to the story. Join us as our Head of Technical Account Management to start the next chapter in your career. You will be responsible for the delivery of all display campaigns (direct and programmatic), including but not limited to quality control, trafficking, troubleshooting, reporting, optimization, capacity planning and management and accurate billing.

We’re the UK’s leading premium publisher, and the people behind iconic media brands such as Cosmopolitan, Esquire, Elle, Harper’s Bazaar and Country Living. We’ve created a working environment that encourages everyone to pull together. We never stop looking for brave new ideas. We’ll always try to develop and improve, we trust each other to do our best, and we have fun as we build on our heritage to make history.

ABOUT THE ROLE


  • Manage a team of Technical Account Managers, Programmatic Technical Account Managers and Outsourcing Partners
  • Work with Ops Leads (AD, Paid Media, HGS etc) to define overall campaign strategy and oversee ad campaigns go-live process
  • Manage QA process for ad trafficking, creation and reporting
  • Monitor active campaigns and pipeline for the whole team
  • Define outsourcing process for UK market and other markets in EU if applicable (IT, ES, NL, Global)
  • Maintain a strong relationship with vendors specialists, staying abreast on the latest trafficking solutions
  • Provide technical support to advertisers
  • Proactively identify ways to streamline the campaign workflow. Recognize and push more efficient ways to work or opportunities for automation
  • Manage Outsourcing vendors if applicable and lead relationships with key stakeholders in EU to allow for centralisation of trafficking through outsourcing
  • Build and maintain strong relationships with all Ops directors in the Hearst ecosystem
  • Drive revenue through process optimisations, upselling campaigns and cost efficiencies
  • Provide accurate reporting to senior stakeholders to drive overall commercial strategy
  • Work closely with Paid Media to drive smart content distribution regardless of chosen platforms
  • Maintain a holistic view of the Ops ecosystem at Hearst through regular updates, data driven decisions and relationship management

ABOUT YOU


  • A fantastic communicator
  • Incredibly commercially aware and sales driven
  • Strives for excellent results and excellent customer service
  • Excellent time management and prioritisation skills
  • Collaborative attitude is essential
  • Flexible, personable attitude; ability to develop excellent professional relationships with all level of personnel
  • Has a deep understanding of digital, print and event market changes, and wants to stay ahead of the curve
  • Proactive and enjoys a varied role
  • Pays attention to detail at all times
  • Ability to achieve results through influence and problem solving
  • Self-motivated
  • Team player
  • Experience in a similar role at an Ad Network, Publisher or Media Agency
  • Experience in using Ad Servers, SSPs, DSPs, DMPs in the brand advertising ecosystem
  • In depth knowledge of the programmatic and RTB market
  • Good understanding of video advertising ecosystem
  • Attention to detail
  • Excellent excel skills, ability to manipulate large data sets
  • Strong communication skills, necessary to interact with clients and internal stakeholders
  • Ability to multitask and prioritise accordingly
  • Self-motivated and goal orientated

WHAT WE OFFER

At Hearst UK, you can choose from a huge range of perks and benefits that can help you learn well, work well and live well including:


  • 25 days’ holiday (with the option to buy up to 5 additional holiday days) - pro rated for part-time or fixed-term employees
  • Hybrid working
  • Discounted gym membership
  • Healthcare cash plan
  • Spend a charity day with your favourite good cause
  • Life assurance and pension scheme
  • Regular socials and more

There’s more to your story than you imagine. And the next chapter begins right here.

Hearst UK is deeply committed to using our influential brands to reflect the world we want to live in – one that respects, protects, represents and uplifts the voices and opinions of all people. As a business, we recognise the significant benefits of creativity, collaboration and innovation that comes with diverse teams. Not only is diversifying the voices in our organization the right thing to do, but it also helps us to make powerful and exciting content that can be enjoyed by many more people. This is why we’re working to build a sense of true belonging within our business and foster a culture in which everyone feels heard.

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