Dispute Resolution Partner

3 weeks ago


Preston Lancashire, United Kingdom Zebra Full time

Remote Work: Hybrid
We are a community of changemakers, innovators and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with greater visibility, connectivity, and intelligence—delivering better experiences for workers and those they serve.
Here, you'll have opportunities to learn and lead at a leading company, and you can channel your skills towards causes that you and the Zebra community care about, locally, and globally.
The primary purpose of the Channel Partner Support Representative II is to provide a centralized point of contact for all partners and Zebra Sales personnel as related to the PartnerConnect program. The role provides daily support to Zebra PartnerConnect program members and sales personnel for partner program tools, systems and processes utilized to conduct business with Zebra. The position is responsible for handling all inquiries and supports training and access for partners on program tools. This role manages outbound calls as needed for the partner program and data and information accuracy for partners and distributors.
Provide a single point of contact for Zebra’s partner community and sales team for all inquiries related to the PartnerConnect program, program benefits and administration.
~ Effectively work with partners, distributors, and sales personnel to resolve inquiries primarily through phone, email, and chat.
~ Partner administrator account set up, tool access requests, partner account maintenance, contact management.
~ Account merges / acquisitions processing. Review accounts, understand merge process. Initiate and process account merges as appropriate. Account cleanup/deduplication. Active participation in system testing
~ Preferred Education: BA/BS degree in relatable field or equivalent work experience.
Preferred Work Experience (years): 1-2 years of experience in customer support and administration.
CRM/PRM knowledge
Excel/PowerPoint/Salesforce
Calm and confident telephone manner
To protect candidates from falling victim to online fraudulent activity involving fake job postings and employment offers, please be aware our recruiters will always connect with you via @zebra.com email accounts. Applications are only accepted through our applicant tracking system and only accept personal identifying information through that system. com If you are a victim of identity theft contact your local police department.
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