Senior Manager, Program Manager
3 weeks ago
Service line
Full-time
Facilities Management
Global Workplace Solutions is a division of CBRE providing integrated solutions across large multi-discipline property portfolios. We are an organisation that has people at the heart of its culture and our aim for this account is to deliver an exceptional service to BT.
Our BT Workplace team provide a full range of building maintenance services to their 8,000 buildings in the UK, from commercial offices and telephone exchanges to call centres and retail shops.
We encourage new ways of working, driving innovation, whilst always living to our RISE values.
Service
The Programme Manager manager will be responsible for planning and designing the programmes and proactively monitoring their progress, resolving issues and initiating appropriate corrective action. In addition, the programme manager will be responsible for managing both the dependencies and the interfaces between the projects, risk and the customer communication strategy.
Strategic Planning and Review
Proactively manage all transformation projects for the account.
Ensure all aspects of people management are understood, document and agreed by the Alliance team prior to implementation.
Utilise technology to link all aspects of the planned, reactive and corrective work order lifecycle, inclusive but not limited to risk identification, tracking and mitigation/elimination.
Ensure all Supply Partner changes in maintenance strategy are communicated and delivered via the CCN process and PO's changed to reflect the revised maintenance strategy prior to implementation.
Presents monthly transition plans to incorporate both the Grounds maintenance and Hard Services Delivery plans, tracking actuals against planned activities with financial savings and risk/opportunities outlined within a monthly delivery schedule.
Quality and Safety Management
Create a culture of exceptional quality and innovation managed through the workplace team.
Set an example of exceptional standards in all activities, language and communications.
Financial & Asset Management
Deliver one Operational and financial delivery plan modelling the changes identified with a weekly flash report recognising actuals v's planned saving goals.
Identify and risk to service or asset lifecycle as a result of any change.
Very proficient in the use of Microsoft Word, Excel, Visio, Outlook and PowerPoint.
Experience of using Dynamic and MS project is an advantage.
Experience of a similar transformation programmes.
Experience within the Facilities Management sector is essential.
Excellent relationship building skills.
Must be flexible to work outside core office hours from time to time, and to travel on occasions to other work locations.
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