Senior Consultant

1 day ago

Ipswich Suffolk, United Kingdom Adecco Full time €70,000

CX Consultant Location: Remote (Occasional travel to Ipswich and London required)
Salary: Up to £70,000 per annum (depending on experience)

Are you passionate about delivering exceptional customer experiences? Do you thrive on driving change and transformation within organisations? Our client, a leading global organisation specialising in end-to-end customer experience services, is seeking a talented CX Consultant to join their dynamic team. As a CX Consultant, you will work closely with the Head of Consulting to design and lead transformative projects for our clients.
Identify, document, and embed new processes to support the delivery of our clients' strategies
Deliver consulting-style projects that solve business problems and drive measurable bottom line savings and growth opportunities
Design and implement business processes, systems, and organisational transformations
Work with project teams and management to develop and execute strategies to solve business challenges
Build and maintain effective partnerships with key cross-functional leaders and project team members
Experience in management consulting
Proficiency in CX tools and technologies, such as CRM systems, customer journey mapping software, and survey platforms
Knowledge and experience in the Automotive industry as a Product Owner
Strong analytical skills with the ability to interpret data and generate actionable insights
Comprehensive knowledge of project management principles and methodologies
You have relevant experience in consulting within tech services, CRM, digital transformation, or customer experience
A Product Owner from the automotive industry
You have a keen interest in blending digital-CRM and new technology trends
You have a proven track record in negotiating and selling complex services
You have an excellent command of English (knowledge of another language is a plus)
Competitive salary and pension plan
Generous holiday allowance, including your birthday off
Flexible working arrangements
Opportunities for professional development
Health cash plan
Social events
Free parking
If you are passionate about customer experience and thrive in a fast-paced and collaborative environment, apply now Help our client drive meaningful change and create valuable opportunities for their global brand partners.

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