Business Analyst

2 days ago


London, United Kingdom Norton Blake Full time

My client a leader in their field are seeking a skilled ITSM Business Analyst to lead the charge in identifying, implementing, and sustaining improvements across major projects and smaller, adaptive changes.
As an IT Service Management Business Analyst (ITSM), you'll play a pivotal role in shaping efficient, user-centric processes and systems while delivering tangible benefits to the organization. Apply data-driven improvement methods such as DMAIC (Define, Measure, Analyze, Improve, Control).
Analyze and reconcile data systems, ensuring accurate and compliant data migration.
Recommend and implement changes to optimize processes and reduce waste.
Lead problem-solving sessions, deploying root cause analysis techniques.
Develop monitoring tools to sustain improvements over time.
Ensure processes and system designs prioritize client and user experiences.
Create documentation such as process guides, training materials, and wireframes to support delivery.
Contribute to project estimations, testing approaches, and programme reporting.
If you are an ITSM Business Analyst looking for a new and exciting opportunity outside IR35, please do get in touch as soon as possible for a confidential discussion
ITSM Business Analyst - Contract - Hybrid - £500pd (OUTSIDE IR35)
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