1st Line Analyst

3 weeks ago

Croydon Cambridgeshire, United Kingdom Vertex IT Solutions Ltd Full time

We are looking for a highly motivated individual for an entry level position within a well-established IT organisation. Working within the Service desk, you will play a key role in delivering high quality customer support and user satisfaction. In this role, you will require strong communication skills, along with creative problem-solving and basic knowledge of IT systems

Key Responsibilities:
– Resolving 1st line incidents and requests
– Taking ownership of end user faults and bringing them to a successful resolution
– Providing regular feedback to clients re the status of their tickets
– Providing exceptional communication between the service desk, end users and resolver groups
– Meeting and exceeding customer specific service level agreements (SLAs)
– Proactive Management of tickets raised with 3rd party resolver groups
– Utilising various remote access tools when necessary
– Liaising and assisting Field Engineers on client sites
– Following internal processes for assigning tickets to the correct department or individuals

Experience:
– Technical awareness and literacy of Microsoft Office products
– Demonstrable experience of Windows 7/10 environment
– Microsoft Exchange / Active Directory administration
– Microsoft Server Essentials (desirable)

#J-18808-Ljbffr

  • 1st Line IT Support Analyst

    4 weeks ago

    Cambridgeshire, United Kingdom Circle Group Full time

    1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE)Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team.As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is...

  • 1st Line IT Support Analyst

    4 weeks ago

    Cambridgeshire, United Kingdom Circle Group Full time

    1st Line IT Support Engineer - Cambridge - MSP - £28K (DOE) Due to continued growth, a leading Microsoft Gold Partner based in Cambridge is looking for a 1st Line IT Support Engineer to join the team. As a leading technology company, you will become part of a reputable organisation dedicated to delivering exceptional services to end users. The team is...

  • 1st Line Desktop Support

    4 weeks ago

    Croydon, United Kingdom Proactive IT Full time

    10166CF £200 - 210 per day 1st Line Desktop Support - On site 5 days a week We are currently looking for an enthauiastic individual with a “can do” atiitude to join our client for a 6 month contract - INSIDE IR35. The role is ideal for someone with a few years experience of 1st Line support and is looking to gain some further experience at a Tier 1...

  • 1st Line Desktop Support

    2 weeks ago

    Croydon, Greater London, United Kingdom Proactive IT Full time

    10166CF£ per day1st Line Desktop Support - On site 5 days a weekWe are currently looking for an enthauiastic individual with a "can do" atiitude to join our client for a 6 month contract - INSIDE IR35.The role is ideal for someone with a few years experience of 1st Line support and is looking to gain some further experience at a Tier 1 commercial...

  • 1st / 2nd Line Support

    1 month ago

    Croydon, Greater London, United Kingdom Select Full time

    Are you a tech enthusiast with a knack for problem-solving? Do you thrive in a fast-paced environment where every day brings a new challenge? Are you eager to work on a variety of systems, from servers and desktops to mobile devices and AV equipment? If you've answered "yes", then my client has an opportunity you won't want to miss.This exciting role is for...

  • 1st / 2nd Line Support

    4 weeks ago

    Croydon, Greater London, United Kingdom Select Full time

    Are you a tech enthusiast with a knack for problem-solving? Do you thrive in a fast-paced environment where every day brings a new challenge? Are you eager to work on a variety of systems, from servers and desktops to mobile devices and AV equipment? If you've answered "yes", then my client has an opportunity you won't want to miss.This exciting role is for...

  • 1st / 2nd Line Support

    4 weeks ago

    Croydon, United Kingdom Select Full time

    Are you a tech enthusiast with a knack for problem-solving? Do you thrive in a fast-paced environment where every day brings a new challenge? Are you eager to work on a variety of systems, from servers and desktops to mobile devices and AV equipment? If you've answered "yes", then my client has an opportunity you won't want to miss.This exciting role is for...

  • IT Service Desk Analyst

    3 months ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • IT Service Desk Analyst

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm...

  • IT Service Desk Analyst

    3 months ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • IT Service Desk Analyst

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm...

  • IT Service Desk Analyst

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • IT Service Desk Analyst

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.4 nights on and 4 nights off. Hourly pay - £16.3 month contract - extensions - could go perm in the future ...

  • Infrastructure Support Analyst

    3 weeks ago

    Cambridgeshire, United Kingdom Quixant Plc Full time

    **Job Title**: Infrastructure Support Analyst **Reporting Line**: Infrastructure Manager **Location** Balsham (Cambridgeshire), plus hybrid working opportunity **Employment Status**: Permanent **Salary**: up to £45k depending on experience + excellent benefits We have an exciting opportunity for an experienced IT Helpdesk Analyst/IT Infrastructure...

  • Carpenter 1st

    4 weeks ago

    Cambridgeshire, United Kingdom Gi Group Full time

    Our client based in Peterborough is looking for 1x 1st fix carpentry and 1 x 2nd fix carpentry production operatives for factory based work. Immediate starts available 2nd fix experience with carpentry/joinery is necessary. This is an excellent opportunity for candidates to join a warm and welcoming family run company for ongoing work. £14-£16 p/h PAYE -...

  • Out of hours Service Desk/ Call Centre Analyst

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights...

  • Out of hours Service Desk/ Call Centre Analyst

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights...

  • Out of hours Service Desk/ Call Centre Analyst

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights...

  • Out of hours Service Desk/ Call Centre Analyst

    4 weeks ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights on and 4 nights...

  • Out of hours Service Desk/ Call Centre Analyst

    2 months ago

    Peterborough, Cambridgeshire, United Kingdom Global Technology Solutions Ltd. Full time

    Job Description Out of Hours Service Desk Analyst - 1st line Support Applicants must live no more than 50 mins drive from Peterborough Looking for experienced Call Centre / Service Desk Analysts You will ideally have a minimum of 1 years experience working on a ticketed IT service desk in a level 1 role. Shifts - 10.5 paid hrs 20:00 to 08:00. 4 nights...