Pensions Operations Analyst
4 weeks ago
Pension Operations Analyst - 12 Month FTC
Full-time Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it. Emerging markets payments are usually challenging, expensive, unreliable and opaque. Our solutions help fix these pain points. Ultimately, we connect traditionally hard-to-reach regions to global financial infrastructure, giving access to the best prices and the fastest, most reliable settlement. FX and cross-border payments are often complex and expensive, especially when operating in emerging markets. Crown Agents Bank (CAB) wraps its deep and trusted relationships and strength of network around innovative digital capabilities, and cross-border transaction banking solutions to enable fintech, corporates, governments, development organisations and banks to move money to, from, and across often hard-to-reach markets. Pensions Services is a client facing department within the Operations Area. This role you will be responsible for maintaining and updating pensions records whilst ensuring smooth pensions remittance on a frequent basis. A big part of this role will be assisting Pensioners and Clients alike logging on to the pensions portal and completing facial authentication.
Co-ordinate end to end processing death cases, including calculation and verification of entitlements, instructions for payment communications with the Pensions Provider
Re-instatement of Pensions, calculation of arrears, instructions for payment and communications with the pension's provider
Issuing monthly statements to various clients and dealing with queries
Protecting the Bank by acting as First Line of Defense and observing all controls
Focus on innovation and continuous process improvement.
Assisting Pensioners and Clients with the EMpower Pensions Portal
Helpdesk for all pensions related queries - dealing with both pensioners and clients
Ensuring smooth end to end of processing all pension payments using various platforms (Bottomline, Treasury Edge and e-banking) to process the payment files
Internal General ledger and Nostro reconciliations
Managing Client account funding
Involved in the Pensions Transformation Project, including testing and process improvements.
Extensive experience in Client Services or relationship management
Good understanding of payments processing and related products
Working knowledge of CBS, Payroll & Pensions Master, WorkManager and both EMpower Pensions Portals
Proficient experience in all Microsoft applications
Working on process improvement and automation
Contributory personal pension plan: - Minimum: Employee 2% and Employer 7%. Employer matches contributions in 1% increments to a maximum of: Employee 5% and Employer 10%
Life Assurance – 4 times annual salary
Group Income Protection
Private Medical Insurance – this may include cover for partner and or children at company cost. Cover includes Optical, Dental and Audiology
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Pensions Operations Analyst
4 hours ago
London, United Kingdom Crown Agents Bank Ltd. Full timePension Operations Analyst - 12 Month FTC Full-time Crown Agents Bank is a vastly growing and regulated UK bank that connects emerging and frontier markets to the rest of the world, using FX and payments technology. We are transforming the way payments and FX move through emerging markets, reducing friction so that more money gets to those who need it....
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