Directorate Operational Manager

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Detailed job description and main responsibilities

DUTIES AND RESPONSIBILITIES

1. Service/operational management

• Provides operational management support for all services within directorate, working closely with the clinical service manager, clinical director and clinical leads, departmental heads and divisional management team.
• Implements effective and appropriate performance management systems and processes to ensure delivery of performance targets.
• Ensures that inpatient and outpatient services within the directorate are used to best effect, achieving utilisation targets and driving improvements.
• Provides support to patients, relatives and carers in the delivery of services ensuring best practices are always adhered to
• Supports the clinical and operational teams with day-to-day operational matters to ensure patient experience remains positive.
• Ensures the implementation of effective and appropriate performance management systems and processes to ensure delivery of both local and national standards.
• Leads services on the performance management agenda by developing and implementing strategies and process changes to ensure recurrent achievement of activity in line with plan. This includes liaison with clinicians to influence working practices to achieve clinically driven improvements.
• Interprets and analyses highly complex data in relation to performance management using Trust software to develop performance management reports.
• Develops own work plan in line with divisional and Trust objectives.

1. Strategic planning, service development and improvement

• Responsible for the interpretation, development and implementation of broad policies and NHS guidance at both directorate and divisional level, when required.
• Plays a key role in service planning and development for the directorate. Develops and implements long term strategic plans for new ways of working and the continued development and improvement of services.
• Ensures that developments and improvements are across entire patient pathway and are in line with directorate, divisional and Trust objectives.
• Ensures patients and relatives have a central role in the development and monitoring of service development projects for which the post holder is responsible.
• Uses and interprets research and audit findings to aid the development of new guidelines and protocols which support service improvements.
• Ensures that regular reports, and project updates are completed using agreed data sources and submitted to the Service Manager for approval as required.

1. Financial management and Business planning

• Takes responsibility and accountability for the efficient management of delegated budget and resources within the directorate.
• Prepares and co-ordinates the development and production of proposals and business cases to support operational improvement, transformational change processes, and efficiency initiatives. Performs complex option appraisals in order to inform the decision-making process, to include redesign of services.
• Ensures compliance with Trusts' standing orders and standing financial instructions.
• Ensures organisational procedures are deployed across directorate for control of activities against budget, ensuring that services are delivered within available resources.
• Ensures that services within the directorate work to achieve organisational effectiveness and deliver services within available resources.
• Under the direction of the Service Manager develops schemes and action plans to implement cash-releasing efficiency saving opportunities
• Uses and analyses financial information to ensure there are robust systems for monitoring of budgetary performance under the direction of the Service Manager.
• Identifies and makes recommendations for capital investment programmes.
• Contributes to budget setting for services within the directorate.
• Assists clinical service manager in the negotiation of annual service level agreements / contracts as required, ensuring they meet the needs of the directorate.
• Identifies opportunities for service redesign in line with QIPP strategies.

PLEASE REFER TO THE JOB DESCRIPTION FOR A FULL LIST OF DUTIES

Person specification

Qualifications

Essential criteria

• First Degree or equivalent experience in management or a clinical profession.
• In depth professional knowledge in financial management, performance management, service improvement, change management and work force redesign, staff management, acquired through training to degree level or equivalent experience.
• Expected to maintain, improve and update professional knowledge and skills and participate in continuing Professional Development
• Post Graduate Qualification or Equivalent experience in relevant subject.

Desirable criteria

• Experience of managing staff from a range of professional backgrounds

Experience

Essential criteria

• Proven experience working in an NHS environment and as a manager for the minimum of 2 years
• Considerable understanding and experience of managing complex services, including exposure to solving a range of operational and strategic problems
• Proven track record of leadership, managing operational performance and KPI's
• Track record of delivering against set operational objectives and achieving key performance standards, demonstrating continuous performance improvement.
• Experience of managing large groups of staff and implementing HR strategies and policies.
• Experience of managing budgets.
• Experience of developing business cases and successful project management
• Experience of working in a pressurised and often unpredictable environment

Skills

Essential criteria

• Demonstrates principles and behaviors described within the Christie Commitment
• High level of interpersonal skills both written and verbal,
• Persuasive and facilitative.
• Strong leadership and motivational skills - able to work effectively with a diverse multi-professional team
• Ability to communicate effectively with individuals at all levels and across agencies
• Well-developed political awareness, influencing, negotiation and conflict resolution skills
• A team player who can work effectively with clinical and managerial colleagues
• Highly developed analytical skills and the ability to deduce key points from highly complex data in order to make decisions
• Good presentation skills, ability to prepare and present reports for consideration at Board level

Knowledge

Essential criteria

• Knowledge across a range of clinical areas, the NHS and changes within it
• Knowledge of change management and quality improvement theory.
• Sound knowledge of clinical governance and risk management agendas.
• Knowledge of business planning process and its application in service delivery.
• Understanding of IT systems and appreciation of their application and management in order to ensure effective service delivery

Values

Essential criteria

• Ability to demonstrate the organisational values and behaviours

Other

Essential criteria

• Ability to participate in the management on-call Rota

The closing date for this post may be extended if there are insufficient applicants or brought forward if there is a high volume of applicants.

We want to ensure that everyone who works at the Christie or uses our services is welcomed, valued and treated with dignity and respect. The Christie values diversity and is committed to ensuring equal opportunities for all and fair representation across the organisation at all levels. In support of these commitments, we particularly welcome applications from Black, Asian and other ethnic minority people and people with disabilities for this post. Appointment will be only on merit.

We are committed to creating a balanced and diverse workforce. As such we welcome and encourage applications from people of all backgrounds. Together we will foster inclusion and tackle inequity and health inequalities in cancer care.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy

All positions within the Christie are subject to the receipt of satisfactory written references, medical clearance and evidence of your Right to Work in the UK. Some roles will require a Disclosure & Barring Service (DBS) check. Please note if you are successfully appointed to a post with this Trust, you will be required to pay for your own DBS Disclosure.

By applying for this post you are agreeing to The Christie NHS Foundation Trust transferring the information contained in this application to its preferred applicant management system. If you are offered a job information will also be transferred into the national NHS Electronic Staff Records system. Please note, all communication regarding your application will be made via email, please ensure you check your junk/spam folders as emails are sometimes filtered there.

If you have not heard from us within four weeks of the closing date, I regret that on this occasion your application will have been unsuccessful.

The Inter-Authority Transfer (IAT) process is a critical and beneficial component of ESR and will form part of the recruitment process. In the event that you are successful following interview your previous NHS employment data, if applicable will be transferred from your current / most recent employer.

Overseas candidates wishing to apply for this position and who would require immigration sponsorship, may wish to self-assess the likelihood of obtaining a Certificate of Sponsorship for the post on the UKVI website.

You should be aware the Trust operates a No Smoking Policy and therefore employees are not permitted to smoke at work.

Employer certification / accreditation badges

Documents to download

• JD & PS (PDF, 328.4KB)
• The Christie Values and Behaviours (PDF, 919.5KB)
• Strategy Brochure (PDF, 1.0MB)
• Trust Membership - Christie Talent (PDF, 23.0KB)
• Travel to The Christie (PDF, 3.8MB)