Operations Duty Manager
2 weeks ago
Our client, a dedicated group travel service offering superior service level that customers recognise time after time provide the highest quality of coaches, experienced, reliable, and helpful drivers, and a range of services that meet all their clients' expectations are seeking a operations manager to join their team
To assist in the planning, direction, and coordination of the day-to-day operations of the organisation by handling logistics and supervising employees to ensure the service promises are always delivered. Working with the Management to improve the performance, productivity, efficiency, and profitability of the business through the provision of effective methods and strategies as directed
Following up any late pick-ups, complaints, non-cleaning of vehicle etc with a preliminary interview and recommend whether disciplinary action is needed.
Maintain compliance with legal and statutory guidelines.
Establish work schedules, supervise drivers, and monitor performance to maintain standards.
People management weekly compliance audits to be undertaken and the relevant paperwork completed.
Documentation, distribution, and collection of all keys, including fuel keys.
Project management responsibilities as and when required.
Key Performance Indicators:
Production of timely and achievable employee timetables ensuring compliance with financial, legal, and quality requirements.
Excellent customer feedback along with repeat business.
Knowledge and experience of organisational effectiveness and operations management.
Ability to work on shift rota including weekends and on call.
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