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Service Support Officer

4 months ago

Aberaeron Ceredigion, United Kingdom Cyngor Sir Ceredigion County Council Full time

We operate a bilingual policy. All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.

An exciting opportunity has arisen for a Service Support Officer to be recruited into the Corporate Service Support structure on a temporary basis to provide maternity cover.

About the Role:

The Service Support Officer will be a part of the Integrated Community Equipment Stores team which arranges the delivery and installation of specialist health equipment and supports those most in need of care and assistance. You will be expected to undertake various administration duties, including dealing with telephone calls, inputting and extracting information from IT systems, handling incoming and outgoing correspondence, minute taking, as well as many other activities associated to a busy office environment.

On a typical working day, you could expect to be handling calls and emails from service-users or employees from the health and social care sector, providing advice and information over the phone, using our dedicated software to process orders and manage delivery schedules, and liaising with technicians who deliver and install the equipment. There will be numerous other duties which will form part of the wider role, such as arranging servicing schedules, contacting suppliers to order replacement stock and much more.

About the Candidate:

The opportunity would suite some with a methodical approach to work, with attention to detail, and they must have excellent IT skills.

The ideal candidate will need to be flexible and adaptable as there may be the requirement for the post holder to move between teams dependent on service needs and to manage increased workloads and provide cover for other team members. 

It should be noted that the responsibilities of the post holder require the successful candidate to be based at the Ceredigion Independent Living Centre, Felinfach for the full working week.

Note: Interviews will be held on the week commencing 17/6/2024

Note: We reservetheright to extend the applicationclosingdate.

What we offer

Work-life balance

Lifestyle savings scheme

Generous employer pension scheme

Cycle to work scheme

Learning and development

Where you'll work

Democratic Services

We play a key role in ensuring the smooth and efficient management of the decision-making process of the Council, including support and advice to Councillors; PA, administrative and project management support to all service areas; facilitating elections; the communications team; translation and the Welsh Language policy officer. Our key functions include: 

  • Corporate Service Support: PA and Administrative support; Business support including project management and minute taking.
  • Democratic Services: Councillors; Council, Cabinet, Overview and Scrutiny Committees and Regulatory Committees.
  • Electoral Services: General and local elections; Management of electoral register.
  • Communications Team: Manage communication activities corporately; support services in campaigns and projects; deal with the press and media; develop and issue press releases; manage social media pages.
  • Translation: Documents and simultaneous translation.
  • Welsh Language Standards: Operational; Policy making; Promotion; Monitoring; Service delivery.
Aberaeron Aberaeron is a picture perfect harbour town and is one of Ceredigion's best loved holiday destinations with fashionable places to stay and eat.
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