Producer (Interactive/Digital)

4 weeks ago

London, United Kingdom Thefwa Full time

We’re on the hunt for multi-talented Interactive Producers with a penchant for digital experiences, who love bringing boundary-pushing projects to life. 

Who we are

Phantom is a digitally-led creative agency, headquartered in London, where two things are valued above all else: curiosity and craft. Our clients choose us because of the collaboration, innovation and creativity we all bring to each project. We choose our clients because they’re brands we love to work with, who in turn inspire us to make work we love.We work on everything from large scale ad campaigns to creating digital experience and developing long lasting products.

Why we need you

Phantom has an exciting history of groundbreaking innovative creative work, both within our background of digital, and outside of it.

We have a team of exceptionally talented producers who can turn their hand to a wide range of project types. As we have continued to shapeshift, our work evolves to include a huge variety of projects including everything from creative approaches to digital storytelling, right through to exploring and pioneering new technologies. This is where you come in

We work incredibly closely with our clients, to the point where it's even a little weird calling them ‘clients'. We have a no-bullshit policy, meaning we have a completely transparent and honest relationship with them that fosters mutual feedback. We see you being in charge of day to day contact and delivery for our clients while being our studio team's best friend while working on projects together.

Your focus areas

Project Management

  • Work directly and communicate regularly with client partners and internal stakeholders, including your Lead and Partnerships team. 
  • Deliver projects within timeline and budget to the best possible result. 
  • Handle multiple projects and manage conflicting demands.
  • Produce project plans, manage workload and keep production on-track. 
  • Create and collaborate on project documentation.
  • Translate client briefings to full written briefs and project specifications.
  • Actively lead and/or participate in team brainstorms on both internal and external briefs.
  • Upkeep familiarity with production tools and related processes. 
  • Demonstrate excellent communication with clients, designers & developers.
  • Follow industry guidelines to produce work to best practice. 
  • Provide clear rationale and supporting data to justify recommendations. 
  • Think both small and big picture (sometimes both at the same time). This means understanding the client's overall long-term challenges as well as the immediate ones. 
  • When necessary, think operationally and do everything in your power to ensure we deliver.
  • Be incredible at sharing results and successes with both the team and client.
  • Have a watchful eye over workflow, ensure it is both up to date and is utilising our resources in the best possible way.

Account Management

  • Make sure our clients stay in love with us. Maintain the open and colleague-like relationship we already have and find new ways for them to love us even more.
  • Have regular and frequent meetings with all client contacts.
  • Ensure all actions are followed up efficiently. 
  • Invoice in a timely manner.
  • Keep a living record of finances. 
  • Problem solving and managing any issues through positive outcome.
  • Work with our Partnership team to assess opportunities for new briefs and to understand future opportunities beyond the current project.
  • Ensure the whole Phantom team loves and trusts you. Listen to their pain points and work internally and with the client to improve them. 
  • Corral your internal teams with positivity Ensure client meetings run smoothly by bringing energy to the table, and encouraging your fellow team members.
  • Run frequent team meetings to capture any red flags or issues ahead of time.
  • Escalate any issues of concern in a timely manner.

Your credentials

  • Plenty of interactive and digital experience, including the end-to-end delivery of different scale digital experiences, campaigns, creative technology and/or experiential pieces. 
  • Proven success working directly with creative, strategic and technical teams.
  • Examples of past successful work.
  • Experience across agency or in house marketing environments. 
  • At least 3 years experience in a digital / interactive PM or Producer role.

Your abilities

  • Endless initiative.
  • Overly communicative.
  • Excited about our projects (and life in general). 
  • Fun to work with and be around.
  • Assertive where needed.
  • Motivated by achieving amazing results. 
  • Incredible project and people management skills.
  • Excellent written and spoken English.
  • Strong leadership skills.
  • Fantastic resource and workflow management. 
  • Ability to translate client briefs into requirements for the team. 
  • Knowledge of industry tools.
  • Great communication with clients as well as technical and creative team members.
  • Ability to stay calm and prioritise in times of tight deadlines.
How to apply

Think you'd be a good fit for the role? We'd love to hear from you Please apply through our Careers Page .

(The above job is not related to FWA. This is purely an electronic advertising service provided by FWA. FWA does not represent nor make any warranty in respect of the accuracy, reliability or continuous supply of the information on the FWA website/domain.)

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