Customer Service Manager- Aviation

2 weeks ago


England, United Kingdom Line Up Aviation Full time

On behalf of my client, I am seeking a personable and enthusiastic Customer Service Manager to offer their creative outlook in building relationships with clients, customers, and fellow colleagues, in a busy but friendly workplace environment. The ideal candidate will be someone who has experience in Business-to-Business customer service in the aviation industry, to support our client who specialises in safety components for aircraft. Candidates from an engineering background are also welcomed, with at least 3 years in a management role and ambitious drive.

Role : Customer Service Manager- Aviation

Location : Near Reading

Status : Full-time/Permanent

Requirements : Fully onsite, hybrid may be negotiable after initial training, depending on workflow.

Salary : Competitive, On application.

The Client:
Going strong for over a decade, the company was created to provide the utmost support for various Aircraft Safety and Survival equipment to their customers in aviation. The company is guided by its core values and continuously aims for excellence and growth, through expert customer service, quality and commitment.

Responsibilities:

  • Developing and executing customer service policies and procedures
  • Establish and communicate standards for customer service
  • Foster and cultivate customer relationships through networking and visits
  • Oversee the day-to-day operations of the customer service team
  • Strategise, prioritise, and delegate tasks to ensure departmental efficiency
  • Ensure the availability of necessary resources and tools for effective customer service delivery
  • Review and address customer complaints, tracking their resolution
  • Manage complex and escalated customer service issues
  • Identify and implement strategies to enhance service quality
  • Coordinate and oversee customer service projects and initiatives
  • Assess and manage staff performance
  • Identify and meet staff training and coaching requirements
  • Assist the finance team with credit control tasks and provide information to customers
  • Serve as a liaison between customer services and finance to resolve inquiries
  • Conduct one-on-one meetings with staff.


Requirements/Education

  • Relevant degree in Business Administration or relevant field
  • Previous customer service
  • Demonstrated leadership skills
  • Comprehensive understanding of customer service principles and methodologies
  • Proficient in CRM systems
  • Proficient in MS Office software suite
  • Product knowledge

Key Skills:

  • Effective Communication
  • Proactivity
  • Customer-centric approach
  • Supervisory expertise
  • Analytical and problem-solving skills
  • Decision-making proficiency
  • Effective planning and organisational capabilities
  • Initiative-taking
  • Adaptability and flexibility
  • Presentation prowess
  • Resilience to stress
#J-18808-Ljbffr

  • England, United Kingdom Line Up Aviation Full time

    On behalf of my client, I am seeking a personable and enthusiastic Customer Service Manager to offer their creative outlook in building relationships with clients, customers, and fellow colleagues, in a busy but friendly workplace environment. The ideal candidate will be someone who has experience in Business-to-Business customer service in the aviation...


  • England, United Kingdom TARCG - The Aviation Recruitment & Consulting Group Full time

    Contract: Permanent Successful candidates will be responsible for delivering the highest quality Flight and Simulator instruction to cadets in compliance with the client’s exacting training and safety standards, and in line with the applicable Aviation Authority regulations. To Promote amongst cadets, peers and other staff, safe behaviour at all times...


  • England, United Kingdom KPI Recruiting Full time

    KPI Recruiting is a leading recruitment agency dedicated to providing top-notch staffing solutions across various industries, and we are looking to continue expanding our sectors across all markets! We are currently seeking a dynamic and driven Aviation Recruitment Specialist to join our expanding team. As an Aviation Recruitment Consultant, you will play...


  • England, United Kingdom Service Care Solutions Ltd Full time

    Generation and delivery of Technical Publication Documents to customers, potentially including Product Manuals, Repair Manuals, User Guides, Service Bulletins, CMM's, Service Letters, Temporary Revisions and Service Manuals Develop and manage publishing software tools required by the business Authoring and publishing documentation to high standards that...


  • England, United Kingdom Service Care Solutions Ltd Full time

    Are you passionate about creating clear, concise, and informative technical documentation? Do you have an ability for transforming complex technical information into easily understandable materials? If so, we have the perfect opportunity for you!! We are currently looking to recruit an experienced Technical Publication Engineer to join our clients'...


  • England, United Kingdom Line Up Aviation Full time

    Our client is currently seeking an adept purchasing professional to become part of their dynamic team as an Expeditor. Reporting to the Purchasing and Supply Chain Manager, this newly established position is to accommodate ongoing business expansion and to provide support for EMEA operations. Role: Aircraft Component Material Expeditor (Purchasing)...


  • England, United Kingdom Line Up Aviation Full time

    Our client is currently seeking an adept purchasing professional to become part of their dynamic team as an Expeditor. Reporting to the Purchasing and Supply Chain Manager, this newly established position is to accommodate ongoing business expansion and to provide support for EMEA operations. Role: Aircraft Component Material Expeditor (Purchasing) ...


  • England, United Kingdom Line Up Aviation Full time

    I am looking for a Senior Antenna Engineer - RF to join my fantastic client on a permanent basis. As the Senior Antenna Engineer - RF, you will develop deployable RF antenna products to meet the requirements of the customers. The Antenna products will cover a wide range of applications including Synthetic Aperture Radar, SIGINT, secure sat comms, IoT and...

  • Document Controller

    1 week ago


    England, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Technical Records Administrator on an initial 8-month contract. Role: Technical Records Administrator Pay: £25.99 per hour Via Umbrella Location: Brize Norton Contract: Monday - Friday 35 Hours per week, 8 Months contract IR35 Status: Inside Security Clearance: BPSS, SC clearance neededResponsibilities ...

  • Senior Building Control Inspector

    Found in: Whatjobs ES C2 - 1 week ago


    England, United Kingdom Line Up Aviation Full time

    Our client has a great opportunity for a Senior Building Control Inspector to join them on a permanent basis. As the Senior Building Control Inspector, you will be a vital part of a dynamic team as you deliver statutory building control functions on a wide range of commercial and domestic projects. You'll be involved at every stage of the construction...

  • DSA Needs Assessor

    Found in: Whatjobs ES C2 - 1 week ago


    England, United Kingdom Line Up Aviation Full time

    Our client are looking for DSA Needs Assessors to join them on a permanent basis, joining an in-house team. Role: DSA Needs AssessorLocation: Remote or HybridHours: Full Time - Monday to Friday - 09:00-17:30Salary: Discussed Upon ApplicationN.B. Travel may be required for both roles for client and internal meetings and when requested as per the Company...


  • England, United Kingdom Line Up Aviation Full time

    On behalf of our client, we are seeking to recruit a Technical Records Administrator on an initial 8-month contract. Role: Technical Records Administrator Pay: £25.99 per hour Via Umbrella Location: Brize Norton Contract: Monday - Friday 35 Hours per week, 8 Months contract IR35 Status: Inside Security Clearance: BPSS, SC clearance neededResponsibilities ...


  • England, United Kingdom Service Care Solutions Full time

    Home Services Manager Temporary - 6 Months + Full Time 35 hours We are seeking a highly efficient and knowledgeable Home Services Manager to join a team based in Bracknell. This is a full-time, temporary role covering sickness until October with possibility for extension. The Home Services Manager will play a pivotal role in owning and managing the...


  • South West England, United Kingdom Synergie Full time

    Acorn by Synergie is seeking an experienced Aviation Training Technical Editor or an Ex-Airline Pilot for their Aviation training organisation in Gloucester. Salary of £45k-£55k per annum, depending on experience. Our client has driven a sea change in the quality of educational materials for aspiring airline pilots. Their ATPL(A) books are used throughout...

  • Principle Building Control Inspector

    Found in: Whatjobs ES C2 - 1 week ago


    England, United Kingdom Line Up Aviation Full time

    Our client has a great opportunity for a Principle Building Control Inspector to join them on a permanent basis. As the Principle Building Control Inspector, you will be a vital part of a dynamic team as you deliver statutory building control functions on a wide range of commercial and domestic projects. You'll be involved at every stage of the construction...

  • Building Control Inspector

    Found in: Whatjobs ES C2 - 1 week ago


    England, United Kingdom Line Up Aviation Full time

    Our client has a great opportunity for a Building Control Inspector to join them on a permanent basis. As the Building Control Inspector, you will be a vital part of a dynamic team as you deliver statutory building control functions on a wide range of commercial and domestic projects. You'll be involved at every stage of the construction process and, with...


  • England, United Kingdom Talentsure Full time

    Customer Service Executive / Scheduling Assistant Salary: £30,000 per annum, plus bonus Hours: Monday – Friday between 7.Contract: Full Time, Permanent Are you an experienced customer service professional with some experience of working with the trades industry? They are looking for a Customer Service / Scheduling professional to join their...

  • Sales Manager

    2 weeks ago


    England, United Kingdom Michael Page (UK) Full time

    About Our Client This Sales Manager position offers the opportunity to represent a renowned manufacturer of high-quality aviation ground support equipment (GSE), catering to a diverse clientele spanning airlines, ground handlers, airports, lease and ground handling service operators, and military applications. With a competitive salary range of £65,000 to...


  • England, United Kingdom Cubiq Recruitment Full time

    Job Description My client is a renowned leader in the aviation industry, committed to ensuring the highest standards of safety and environmental responsibility. We are currently seeking a dedicated and experienced Safety and Environmental Manager to join there team and contribute to the continued success of there operations. Responsibilities: Safety...


  • England, United Kingdom Morson Talent Full time

    Our client, a world leader in aviation/aerospace manufacturing, are looking for a Supply Chain Quality Manager to work a hybrid role to be split between home working and either their Filton/Broughton facilities depending on candidates location (minimum of 3 days on site) The role will primarily be accountable for a portfolio of Landing Gear Structures...