IT Engineer

IT Engineer - Hertfordshire (Hybrid role) - £40-50K

My client is currently seeking an ICT Engineer to join a busy engineering team, engaging closely with end customers on a regular basis & taking full ownership of customer issues.

Responsibilities

• Provide expert-level technical support to address complex issues.
• Troubleshooting hardware, software, & network-related problems.
• Take ownership of escalated incidents, ensuring they are resolved within agreed-upon SLA.
• Build strong relationships with customers and third-party service providers to resolve technical issues.

Who You Are

• Microsoft Windows desktop and server configuration and support experience.
• Exchange On Prem and Online configuration and support experience.
• Terminal server environment configuration and support experience (Citrix, AVD, RDS).
• Active Directory configuration and administration.
• Strong knowledge and understanding of Group Policy.
• Strong general networking skills (CLI, Subnetting, NAT).
• Router configuration and support experience (Cisco, HP, Draytek).
• Firewall configuration and support experience (Watchguard, SonicWALL).
• HP ProLiant & Dell PowerEdge Server Hardware support experience.
• Storage technologies (NAS, NetApps, Synology).
• Strong understanding of Office 365, Microsoft Azure & SSL Certificates7.
• Experience with Microsoft SQL Server 2012 and later - Setup, configuration, backups and maintenance plans.
• Knowledge of Networking and related technologies - Active Directory, DNS, DHCP, VPN, Firewall.
• virtualization technologies (Hyper-V and VMWare).
• Automation scripting languages Python & PowerShell.

Knowledge and Experience

• Sc. / M.Sc. Computer Science / Information Systems / IT Operations Management
• 3+ years providing system support in a technical environment (SaaS companies preferred).

IT Engineer - Hertfordshire (Hybrid role) - £40-50K