Service Delivery Project Manager

2 weeks ago

London, United Kingdom BloomReach Inc. Full time

About your role:

The Project Manager / Service Delivery Manager delivers a magical “unboxing” experience for our clients while overseeing the whole process from the very beginning to the evaluation. We deliver this experience by pre-integrating our Bloomreach Engagement Platform with the world’s most used products of the e-commerce ecosystem:

  • Online stores (e.g. Shopify)
  • Customer Relationship Management systems (e.g. Dynamics)
  • Loyalty program systems (e.g. Swell)
  • Marketing automation solutions (e.g. Salesforce Marketing Cloud)
  • Technology enterprises (e.g. Telenor)
  • and other e-commerce related platforms and products.
Your colleagues in day-by-day workload:
  • A Customer Success Manager, who will manage the client relationship and business strategy.
  • Technical Integrators for more technically demanding integration workstreams
  • Customer Analytics Consultant(s) for non-technical implementation workstreams
  • Client teams - you will spend time with our clients in their offices
What you'll do:
  • Plan and manage the projects of implementation of our product to clients’ websites or online shops:
  • You will not have to do it on your own Your main task will be to coordinate work between Bloomreach team and clients’ teams, mainly from an IT and marketing perspective.
  • Cooperate with stakeholders towards completion on our and clients’ side
  • Manage the project from its kickoff to evaluation and assessment of the results, which includes:
  • Creating a project timeline in accordance with the agreed scope of work
  • Defining tasks and required resources
  • Making short-term and long-term decisions creating value for Bloomreach and its clients
  • Being a key contact person for a client, which includes prioritizing, tracking, and support
  • Creating partnerships with our clients
  • Using the technical attributes of our platform to your advantage
  • Challenging, encouraging, and influencing both internal and external teams
What you'll bring:
  • Experience in the following areas (the more, the better): management (project, risk or change), team lead, strategic planning, agile teams
  • Desire to get through knowledge of business
  • Fluent in English any of the following is a plus: German/Dutch/Danish/Swedish/French
  • Essential understanding of coding so you can work with our product (no coding included)
Nice to haves:
  • Certifications in Project Management (PRINCE2 or PMP)
  • Experience with CDP platform or other business-oriented platform or sector
  • Understanding frontend/backend technologies, relational databases, and web mechanics
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