Estate Services Adviser

3 weeks ago

Hinckley Leicestershire, United Kingdom YOPA Full time

Yopa's purpose is to become the Estate Agent of choice by proudly and sustainably delivering for our customers, our local communities, and each other. Here at Yopa, our customers receive a bespoke, high-end service, with the added benefit of easy-to-use and market-leading technology that helps them see every step of their sale as it happens. Our service also includes professional and dedicated local estate agents.
As a Collections Advisor, you will play a crucial role in ensuring timely collections of due payments from our valued customers. Your responsibilities will involve investigating the sources of payments, meeting collection targets, and adhering to Service Level Agreements (SLAs) for contact attempts and timeframes. This is a hybrid role, with the expectation of spending 2-3 days per week at our Hinckley office.
Meet collection targets and KPIs set by the company to contribute to overall business success.
- Keep stakeholders informed about the progress of collections efforts and provide insightful reports.
- Demonstrate expertise in handling objections, finding solutions, and maintaining a positive customer experience throughout the collections process.
- Use analytical and numerical skills to analyse customer accounts, payment histories, and outstanding balances.
- Leverage understanding of the property industry to tailor collections strategies for customers in this sector.
- Maintain accurate and up-to-date records of collection efforts and customer interactions.
In addition to the above, the Collections team also supports the business with our customer resolutions function, including:
- Processing refunds in accordance with company policies.
- Previous experience as a collections agent is desired.
- Knowledge of the property industry is useful in understanding customer needs and tailoring collections approaches.
- Strong numerical skills to analyse and interpret financial data related to customer accounts.
- Ability to meet collection targets and work within specified SLAs.
- Highly organised, self-motivated, and able to work independently in a hybrid work environment.
- Proficiency in using collections software and CRM tools.
- Understanding of relevant regulations and compliance requirements related to collections.
Base annual salary of GBP24,000, plus bonus incentives based on meeting collection targets.
- Hybrid working (2-3 days per week based at our Hinckley office)
- Access to training and development programs to enhance collections and customer service skills.
- Fun, diverse, and inclusive company culture, with a forward-thinking approach to employee engagement.
- 22 days holiday allowance and enrolment into an Aviva Workplace Pension Scheme (Option to opt-out).
- Group Discounts for various retailers across categories like getaways, groceries, fashion, electronics, food & drink, entertainment, and health and wellbeing.
- Refer a friend bonus scheme.

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