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Colleague Experience Analyst

2 months ago

United Kingdom Informa Full time

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.
Equally, as a contemporary B2B provider of solutions and services, we anticipate the need to enable customer touchpoints through digitalising processes that are currently offline, and through shaping and establishing a digital ecosystem over the next 5 years, whilst firmly establishing our position within it, thereby providing our B2B customers with end-to-end go-to-market solutions. This has resulted in strategic programmes like GAP II, focused on a digital acceleration and associated investment and the Unifying Technology Programme, focused on transforming the Technology Operating Model.
Technology Solutions & Services
Global Support  is Informa’s fifth division, with major service hubs in the United Kingdom, the United States, Hong Kong, and Singapore as well as several smaller locations. Global Support colleagues provide shared, efficient business services and function-specific expertise to each of Informa’s operating divisions, enabling our commercial teams to focus on their markets and customers.
Technology Solutions & Services  is a key function within Global Support, with responsibility for the management and evolution of the key enterprise technology disciplines that underpin day to day business operations including Strategy & Technology Change, Enterprise Architecture, Enterprise Technology, Customer Technology, Technology Operations, and Information Security.
The Technology function is embarking on a clear roadmap for the modernisation of legacy services whilst developing new platforms, solutions and techniques that transform the department into an enabler of reliable, scalable, and secure services that support Informa’s digital agenda and diverse customer landscape, through the Unifying Technology Programme. We need people to help us shape, solve problems and deliver the change agenda. The role of the Colleague Workplace Experience Transformation Analyst is central to delivering the key Team outcome of a better colleague experience.
You will be responsible for supporting the transformation of how we understand and respond to colleague experience and how technology and workplace changes can impact colleagues.
You will be involved in understanding our colleague make up and distribution, creating methods of eliciting views, perceptions and feelings in a way that can be analysed and actions generated and feeding these actions into changed processes for engagement, communication, training, technology and workplace design and more.
Devising, planning and carrying out workshops, interviews, polls etc
Understand and analyse existing relevant system metrics relating to communications, training and adoption
Analysis and Review
Perform analysis of the feedback to propose beneficial changes to existing processes
Action and Implementation
Operating onsite two-three days a week for this role.

Alongside a competitive salary, Informa also offers the following employee benefits:
Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost) A flexible range of personal benefits to choose from, plus company funded private medical cover
Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
We champion energy and ambition, and look for colleagues who will roll their sleeves up, join in and help make things happen. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job   here .