Claims Technician

Claims Handler

£Monday to Friday, 8.Acorn by Synergie is working with a specialist construction company seeking Claims Handler(s) for their insurance side of the business. You will be part of a team managing the claims, which relate to various maintenance repair claims whilst liaising with customers, clients and suppliers.

Effectively manage all elements of an insurance claim ensuring timely progression.

*Field incoming and make outbound calls to progress claim status.

*Creating and updating records of claims progress and milestones on our dedicated Claims Management System including conversation notes and electronic files.

*Manage suppliers to facilitate claim progression.

*Liaise with the field management and diary management teams to successfully book appointments within Service Level Agreements

*Update policyholders both verbally and in writing of the status of key claim milestones.

*Update as required insurer clients either verbally or in writing.

Experience in claims insurance market or financial sector in a customer service capacity.

*Strong understanding of Microsoft Office, specifically Excel.

*Ideally have experience in complaint management and resolution in an FCA regulated industry.

*Ideally have experience in producing and reporting on internal team performance (MI).

Acorn by Synergie acts as an employment agency for permanent recruitment