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Customer Service Administrator

4 months ago

Wales, United Kingdom Redmore Recruitment limited Full time €30,000

Customer Service Administrator - Manufacturing / Supply Chain

Porth, South Wales

Salary £30,000k circa

This is a fantastic opportunity to join our client's dynamic and growing team in the manufacturing and distribution of beverages for prestigious retailers, who pride themselves on delivering manufacturing solutions to all their valued customers.

We are seeking a Customer Service Administrator with experience in FMCG, supplier and retailer relations, and ideally a knowledge of completing export paperwork.

This role offers a fantastic opportunity to advance your career in a supportive and fast-paced environment.

Key Responsibilities:

* Process Customer Sales Orders: Efficiently handle customer sales orders, ensuring smooth booking with depots and accurate creation of delivery paperwork.

* Raise Purchase Orders: Generate purchase orders to suppliers, maintaining accuracy and timeliness.

* Manage Customer Queries: Provide excellent day-to-day management and timely resolution of customer queries.

* Collaborate with Internal Teams: Work closely with planning, procurement, and logistics teams to ensure seamless operations.

* Customer Representation: Act as the voice of the customer in internal meetings, ensuring their needs and concerns are addressed.

* Relationship Management: Develop and maintain strong relationships with our customers, ensuring their satisfaction and loyalty.

Requirements:

* Experience: Previous experience in customer service or supply chain roles.

* Skills: Strong organisational, communication, and problem-solving skills.

* Team Player: Ability to work collaboratively with various internal teams.

* Customer-Focused: A proactive approach to understanding and meeting customer needs.

* Attention to Detail: Meticulous in handling orders and documentation.

What We Offer:

* Competitive Salary: Up to £30,000 per annum.

* Career Growth: Opportunities for professional development and advancement.

* Supportive Environment: Work in a team-oriented and dynamic workplace.

* Impactful Role: Play a key part in our supply chain operations and customer satisfaction.

Join us in shaping the future of manufacturing supply chain solutions and making a difference for our customers every day.

Job Type: Full-time

Pay: £30,000.00 per year

Benefits:

* Company pension

* Employee discount

* Free on-site parking

* Days - Monday to Friday