Service Delivery Manager

2 weeks ago

Northamptonshire, United Kingdom VIQU Full time

Job Description Junior Service Delivery Manager
Northampton (Hybrid)
£VIQU are seeking a Junior Service Delivery Manager to join a multinational IT business that specialise in providing a broad spectrum of IT services and solutions, from IT consulting and system integrations to cloud services and e-commerce solutions.

The successful Junior Service Delivery Manager will focus on providing proactive and customer-focused engagement. The Junior Service Delivery Manager will oversee a collective inbox for client communication, resolving inquiries, requests, and queries. Responsibilities of the Junior Service Delivery Manager:

Oversee and regulate the collective inbox, monitoring inbound client inquiries, requests, and concerns.
Elevate intricate matters or requests to higher management or relevant stakeholders as needed.
Collaborate with the Head of Service Delivery to devise and implement superior standards for client support and service delivery.
Engage in training and development activities to improve proficiency in service delivery and client relations.
Have an understanding of ITIL processes

Stay updated on exciting opportunities, technology, and recruitment news by following us at ‘VIQU IT Recruitment’ on LinkedIn and Twitter: @VIQU_UK.

Junior Service Delivery Manager
Northampton (Hybrid)
£

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