Head of Digital Analytics

4 weeks ago


United Kingdom Mays Region - Modern Woodmen of America Full time

Permanent Full Time
Location: Remote - work from anywhere within the UK
Technology Operations

Business Unit: Products & Channels
Location: Hybrid – remote working with regular travel to either Glasgow, Newcastle or Manchester hub
Live a life more Virgin.
Our Products & Channels CIO mission is clear: combine engineering excellence, top-tier delivery practices, and outstanding service design to create superb products and services. We're on a journey to become the UK's best digital bank, focusing on digital customer journeys, engineering excellence, and empowering our people.
The Product & Channels (P&C) team leads client-facing apps and web services, including the migration to a single V-App. We're transforming to enhance collaboration, encourage curiosity, and streamline operations for exceptional customer experiences. With a purpose-driven approach, we're making money happier for our customers, ensuring better security, stability, and performance.
As such, our Head of Digital Monitoring and Analytics plays a vital role in leading the development and execution of digital operational analysis for Products & Channels, with a focus on creating dashboards, identifying journey performance, and promoting engineering excellence. You’ll be essential in supporting data-driven decision-making across P&C and fostering a culture of continuous improvement and innovation within our teams.
Lead the development and execution of digital operational analysis for Products and Channels, focusing on the creation of dashboards, identification of journey performance, proactive detection of issues and incidents, and promoting engineering excellence.
Support the creation of engineering excellence dashboards to measure the success of engineering excellence initiatives, such as code quality, deployment frequency, and defect rates.
Collaborate with relevant stakeholders to design and develop metrics to evaluate the performance of banking products, services, and channels.
Define a priority-based roadmap for digital delivery and detail milestones in rollout plan across teams. 
Communicate insights and recommendations to stakeholders and LT, supporting data-driven decision-making across the organization.
Foster a culture of continuous improvement and innovation within the Digital Monitoring & Analytics team.
Build a team to meet the necessary demand to support Operational Analysis.
Proven experience of leading dashboard creation and analysis.
Experience with data management and analytics platforms
Strong analytical skills with the ability to interpret complex data sets and generate actionable insights.
Experience in using statistical analysis and data visualization tools such as Power BI.
Experience in developing and implementing performance measurement frameworks.
Strong project management skills with the ability to lead initiatives from concept to implementation.
Familiarity with Agile project management methodology.
Experience in preparing and delivering presentations to senior management.
Proven leadership skills with experience in managing and developing a team of data analysts and specialists.

It’s a bonus if you have but not essential
~ An understanding of the financial industry, regulatory requirements, and security standards relevant to digital banking.


Generous holidays - 38.5 days annual leave (including bank holidays and prorated if part-time) plus the option to buy more
~ Up to five extra paid well-being days per year 
~20 weeks paid, gender-neutral family leave (52 weeks in total) for expectant parents and those looking to adopt 
~ Free private medical cover, income protection and life assurance
~ Flexible benefits include Cycle to Work, wellness and health assessments, and critical illness 
~ We're all about helping you Live a Life More Virgin , so happy to talk flexible working with you.
We’re making great strides towards achieving our ambition of becoming the UK’s best digital bank. As a full-service digital bank with a heritage stretching back over 180 years, we`re a workforce to be reckoned with. Our purpose is to make people happier about money, this means seeing and feeling the world as our customers do by creating a workforce that reflects the rich diversity of our customers and communities. As a Disability Confident Leader, we're committed to removing any obstacles to inclusion. If you need any reasonable adjustments or support making your application, contact our Talent Acquisition team careers@virginmoney.Now the legal bit
Living A Life More Virgin allows our colleagues to be based anywhere in the UK (if the role allows it), but we'll need you to confirm you have the right to work in the UK.
If the role is part of the Senior Manager Regime and Certification Regime, it requires enhanced pre-employment checks – we'll ask for six years of regulatory references, and once in the role, you'll be subject to periodic employment checks. Remote - work from anywhere within the UK 1 #J-18808-Ljbffr]]



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