1st Line Support

2 weeks ago


Fylde Lancashire, United Kingdom Tangerine Group Full time

Information Technology · Lytham Saint Annes
IT Service Desk Analyst
Upto £25K per annum | Great Company Benefits | Strong Career Progression
We are a family business from Farming Roots.
The Group consists of three divisions VetPlus – a global leader incompanion animal???? nutraceuticals, Agri Lloyd, an agriculture ???? focused unit and Mill Farm Sports Village a multi-purpose leisure complex incorporating a fully owned football club⚽ with associated facilities.
Reporting to the Director ofIT, the Service Desk Analyst is responsible for IT support within the Company
Be point of contact for all ICT issues.
Creating, monitoring, and resolving issues on the ICT ticketing system.
Troubleshooting, diagnosing problems, implementing corrective action procedures within prescribed guidelines and/or escalating to Head of ICT as appropriate.
Setting up and configuring desktop computers, laptops, peripherals and assigning passwords.
Installing software and repairing hardware and peripherals.
Administering user accounts.
Maintaining records such as the ICT asset register.
Assisting with the maintenance of company website and domains where required.
Work additional hours to meet the needs of the business
Attend staff meetings and training as needed
Travel to other sites as needed, and potentially international sites.
Experience of Windows 10 desktop and server
Experience of Office 365 applications including SharePoint, Microsoft Office & Exchange online
Good understanding of TCP/IP networking technologies
This role will also includeCoverage ofmatchday IT requirements for AFC Fylde”

This role will be based in our growing HQ-Hub???? as we THRIVE here at Tangerine ???? on In-person ????????collaboration. We're introducing new features in our HQ-Hub like an In House Chef ????????, to cook up the tastiest food ???? options for all (Our favourite day is Fish & Chips Friday ????) Our focus on Diversity and Inclusion is at the centre of our company values. We promote a culture of inclusion in everything we do at #TeamTangerine
Information Technology · Lytham Saint Annes
IT Service Desk Analyst
Upto £25K per annum | Great Company Benefits | Strong Career Progression



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