Internal Sales/Stockperson

3 weeks ago

Aberdeen, United Kingdom Ferrier Pumps Limited Full time

We are looking for a Trainee Internal Sales/Storeperson at our Aberdeen branch . This is a hands-on role where you will play a key part in the day-to-day operations.

We are looking for a good team player, able to work effectively under pressure, who is looking for a challenge.

Operating under the direction of the manager and always maintaining the highest standards of Health & Safety throughout, your duties will involve handling all stock receiving, dispatching while gaining valuable sales experience in the pump industry.

RESPONSIBILITIES
  • Serving customers and dealing with enquiries from walk-ins, phone calls and email
  • Ensure a high standard of service is provided to customers
  • Providing customers with timely, accurate quotations
  • Sales order processing includes order picking, processing and logistics fulfilment
  • Receiving all deliveries and checking the goods received and follow up on any discrepancies
  • Liaising with suppliers to check on the progress of existing orders and expedite late orders
  • Provide advice and guidance to customers in the correct selection of products and/or services
  • Assist in obtaining regular customer feedback
  • Manage customers complaints in a timely and professional manner
  • Maximize the product/service offering to existing customers including upselling
  • Updating customer records in the company’s database as required
  • Maintain a safe site, reporting any accidents or potential risks to management
  • Maintain all documentation for the purpose of auditing
REQUIREMENTS

Skills / Attributes:

  • Excellent written and verbal communication skills
  • A confident and determined approach with a keen interest in selling
  • A high degree of self-motivation and drive the ability to work both independently and as part of a team
  • Using good judgment and professionalism to build relationships with customers and colleagues
  • Good time management: the ability to use your time wisely and efficiently
  • Accountability and honesty in communication with colleagues
  • Calm and considered approach to working under pressure
  • Enjoy working in a busy and energetic environment
  • Able and willing to carry out manual lifting tasks
  • Excellent planning and organisation skills
  • Sharing ideas, challenges, and successes with the team
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