SIMS Consultant

SIMS Consultant

Department: Customer Success

Employment Type: Fixed Term - Full Time

Location: Remote, UK

Description

6 month Fixed Term Contract

Our Customer Engagement Team are looking for a customer orientated professional with knowledge of SIMS (Schools Information Management System) on a 6 month Contract, who has excellent relationship building skills and relishes providing customers with value added systems to help them achieve their personal goals and objectives. This role is at the heart of making education administration and data work simple and straightforward, leading not only to better educational outcomes for our schools but our schools' students

You will learn to engage with our customers from a multitude of angles allowing you to provide the best solutions and support. You will be responsible for managing the post-sale customer relationship, providing guidance and practical support to ensure customers receive a return on investment in our products and services, driving usage and increasing reference-ability.

You will work with a number of dedicated accounts and serve as a trusted advisor to promote retention and brand loyalty. You will be joining a close team who pride themselves on understanding schools challenges and how effective use of SIMS can support their priorities.

This role will involve travelling to schools, delivering termly visits, approximately 3-4 days of each week in the Wiltshire/Dorset area.

You’ll take on the responsibility of engaging with schools on a termly basis to support and coach key staff on critical processes throughout the year such as Exams, Census or End of Year. In addition to this you will also work with the schools to further their SIMS knowledge and highlight areas for development to assist in meeting their school objectives. This is delivered via a combination of in person and remote meetings.

Key Responsibilities

• Develop clear understanding of the customers' challenges and business priorities to drive increased, confident usage of the SIMS software suite
• Develop a highly collaborative and positive relationship with the customer, managing adoption, driving usage and customer satisfaction
• Work closely with schools on their MIS, offering support and guidance on key objectives
• Managing own diary ensuring school bookings are made a minimum of a term in advance
• Ensure services are delivered in a professional manner with a focus on customer satisfaction
• Provide a high level of functional expertise and sector knowledge to expand the customer’s use of the product
• Drive customer retention, identify new growth opportunities and secure customer willingness to advocate on a range of products
• Represent the “Voice of the Customer” across different departments such as the Product or Service Desk Team.

Skills, Knowledge and Expertise

• Experience in building customer relationships (internally and/or externally) to influence client thinking and decisions at a senior-level
• Good knowledge of all areas of SIMS including Attendance/Lesson monitor, Reporting, Assessment, End of Year, Statutory Returns (with Secondary Census learning Aims), Workforce Census, SEN, Behavior Management, Options and Exams.
• Confident user of Microsoft packages e.g. PowerBI, Excel, Outlook and Teams.
• Strong interpersonal skills to foster positive customer relationships
• Pro-active, strong organisational/time management skills and the ability to manage multiple projects simultaneously
• Creative problem solver
• Ability to work independently and within a team
• Strong persuasive communicator with the ability to deliver both remote and face to face presentations
• A clean driving licence is essential, as this role includes travel.
• Overnight stays away from home will be necessary on occasions.

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