Digital Services Support Officer

2 weeks ago


Maidenhead Berkshire, United Kingdom Energy Jobline CVL Full time

We are currently recruiting for a Service Desk Support Specialist working within a rapidly expanding Audio-Visual company based in Maidenhead. Our ideal candidate will have strong IT support experience, training will be offered to cover the AV element of the role. This role is office-based.
Service Desk Support Specialist
Responsible for inbound fault ticketing and the direction of the helpdesk function for Audio Visual equipment for various job sites
Oversees internal IT systems and assets, and assists with upgrades and fixes.
Preparation of Audio-Visual hardware and accessories ahead of project installation to ensure all required items are configured correctly.
Deployment and management of company IT hardware & software.
Call logging/ticketing / 1st and 2nd line support within their SLA.
Supporting and troubleshooting a wide variety of AV software and hardware (Including but not limited to): Audio (Program and Speech, DSP-based systems) – (QSC, Biamp, Shure and Poly sound structure), Projection and Display Devices (Maintenance), Custom Control Systems (AMX/Crestron/Extron/SY), Audio and Video Conferencing Cisco/ Lifesize/ Polycom/ Zoom/ Microsoft Teams), Microsoft Hub, Digital Signage Systems (Scala/OneLAN/Brightsign), Video Wall Display Systems (Datapath/Dexon), IPTV (Exterity /Mediastar/Tripleplay)
Leaving the support function in such a state that colleagues could easily pick it up during an absence.
Making sure the Service Department is clean, and tidy, and acting on any H&S issues.
Work with Microsoft-powered devices and partner equipment we install as part of our Microsoft Teams Rooms.
Maintaining a good and up-to-date working knowledge of the latest technologies relevant to the company’s projects
Assist in office relocations.
Follow appropriate departmental and company procedures and policies (i.e. change control, problem and incident management)
Monitor performance through scorecard.
Proving phone/email tech support
Continue with PDP and applicable training.
IMS and Quality Policy awareness and development
Strong understanding of Windows Operating Systems and IT experience (training will be offered for the AV element)
Adaptable and flexible to business demands
Strong organisational and planning skills
PC skills – Excel, Word, MS Teams & MS Office
CRM experience
Quick response to service desk tickets
Auto-enroll pension kicks in month 3 of employment. BUPA Health care (chargeable optional cover for family if requested)
Dental cover (as above)
28 days holiday including the 8-bank holiday days.
The company has a scorecard bonus that has financial goals, once the candidate has successfully passed their probationary period then they will be eligible to participate when the company hits the targets, this is not a contractual bonus but today the value is 10% of the base salary.



  • Maidenhead, United Kingdom Platinum Resourcing Full time

    This is a fantastic opportunity for Digital Sales Manager to join a long-established and successful organisation in Maidenhead. This role will successfully lead and motivate the Sales team to achieve their goals whilst delivering the highest level of service. Offering a salary of £35,000 - £40,000 DOE, plus an uncapped commission scheme and excellent...


  • Berkshire, United Kingdom Creative Recruitment Full time

    **We have an exciting opportunity for a Graphic & Digital Designer to join a lead global retailer who specialise in the beauty sector. Their offices are in Berkshire and currently working 2 days in the office, 3 days remote.** **Role Purpose **This role is centered around design and the delivery of creative and artworking services across Europe, working...

  • 1st Line Support

    1 week ago


    Maidenhead, Berkshire, United Kingdom Coba IT Consultants Full time

    Are you an ambitious, proactive IT professional with a passion for excellent customer service? Would you like to work in a very driven, successful, global enterprise (30,000 users+) dedicated to embracing and exploiting the latest technologies? Deliver best practice incident management (1st level support) Provide proactive support in order to consistently...


  • Maidenhead, United Kingdom Reed Business Support Full time

    **Customer Service Administrator** **Maidenhead - Hybrid - 1/2 day in the office, 4 days from home** **£20,000 - £23,000 DOE** **25 days holiday** **Monday - Friday 09:00 - 17:30** My client, based in Maidenhead, are looking for a Customer Service Administrator to join their busy friendly team! **You will be answering incoming calls and some duties...


  • Newbury, Berkshire, United Kingdom Gamma Recruitment team Full time

    Channel Marketing Manager - Product & Marketing A bit about us Gamma is a leading supplier of Unified Communications as a Service (UCaaS): we provide voice, data and mobile products and services to the UK, German, Spanish and Benelux business markets. Gamma is expanding its UCaaS presence in Europe with a family of businesses focusing on digital...


  • Maidenhead, United Kingdom Deekay Technical Full time

    There is a new exciting opportunity to join our team as a Business Support Officer for our Duty and Assessment team. If you have experience in delivering effective and high quality business support enabling us to support our internal stakeholders, children, young people and their families we would love to hear from you. About the role Reporting to the...


  • Maidenhead, United Kingdom Cox Green School Full time

    **Student Services Officer**: Cox Green is a well-established co-educational Academy school, situated in the heart of the community of Cox Green, Maidenhead. We have been graded “good” by Ofsted and are oversubscribed year on year; testimony to the quality of teaching and learning we provide. **37 hours a week, permanent** **Monday - Thursday 8am-4pm,...


  • Maidenhead, United Kingdom Achieving for Children Full time

    Job Information Achieving for Children is a Community Interest Company that has a public sector ethos, combined with the freedom to innovate enabling us to do things differently. As a not-for-profit social enterprise owned by three local authorities (Windsor & Maidenhead, Kingston and Richmond), we offer the freedoms of a social enterprise with the...


  • Maidenhead, Berkshire, United Kingdom dynaTrace software GmbH Full time

    As a Client Services Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business. Dynatrace’s tools generate...


  • Reading, Berkshire, United Kingdom Discover Digital Full time

    Discover Digital is looking for a Senior Frontend Developer to join their team in Reading. Discover Digital is looking for a Senior Frontend Developer to join their team in Reading. Duties: Develop medium to large-scale web and mobile responsive websites. Create engaging interfaces for our clients. Manage the complete website lifecycle from conception to...


  • Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full time

    **Job details**: **Job reference** REQ01632 **Date posted** 28/07/2023 **Application closing date** 28/08/2023 **Location** Maidenhead **Salary** £23,466 - £26,517 per annum **Package** 28 days annual leave plus bank holidays, birthday leave, flexible working and much more **Contractual hours** 37 **Basis** Full time **Job...


  • Maidenhead, Berkshire, United Kingdom Abbott Laboratories Full time

    Technical Support Coordinator - technical, administrative role, based in Maidenhead page is loaded Technical Support Coordinator - technical, administrative role, based in Maidenhead Apply locations United Kingdom - Maidenhead time type Full time posted on Posted 14 Days Ago job requisition id 31083661 JOB DESCRIPTION: We are recruiting for a ...


  • Maidenhead, Berkshire, United Kingdom Mango Recruitment Ltd Full time

    We'll be clear, transparent, and prompt when we chat. We are currently recruiting on behalf of a highly successful educational establishment educating around 300 students from ages 2 – 19 with expert care for any specific needs. Mango Recruitment are looking to recruit an experienced Finance Officer to support the Head of Finance to manage the school’s...


  • Maidenhead, United Kingdom Royal Borough of Windsor and Maidenhead Full time

    **Job details** **Job reference** REQ01471 **Date posted** 12/01/2023 **Application closing date** 19/02/2023 **Location** Maidenhead **Salary** £22 563 to £25 497 per annum **Package** 28 days annual leave plus bank holidays, birthday leave, flexible working and much more **Contractual hours** 37 **Basis** Full time **Job category/type** **Job...

  • Financial Officer

    3 weeks ago


    Maidenhead, Berkshire, United Kingdom Royal Borough of Windsor and Maidenhead Full time

    The Financial Assessment Officer will work within a team that provides assessment for both residential and non-residential social care assessments for adults  The postholder must ensure that financial referrals and subsequent assessments are dealt with promptly, balancing the need to support the delivery of a personalised service to clients and their...


  • Maidenhead, Berkshire, United Kingdom Ashdown Group Full time

    Our client, a leading global organisation, are seeking a talented and proactive 1st/2nd Line Support specialist on a 12-month contract basis, inside IR35. This will be their first recruit into the IT team so you must be comfortable working in a stand-alone role initially. The role will be remote based for the first several weeks and then be based at their...

  • 2nd Line Support Engineer, Microsoft

    Found in: Jooble UK C2 - 3 days ago


    Maidenhead, Berkshire, United Kingdom Searchability (UK) Full time

    Second Line Support Engineer (Tier 2) Office based work - across 3 site locations (North / East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this space, then this...


  • Maidenhead, Berkshire, United Kingdom Searchability (UK) Full time

    Second Line Support Engineer (Tier 2) Office based work - across 3 site locations (North / East London) Strong experience across 2nd Line Service Desk Support Full right to work in UK - Must hold a UK Driving License If you are a 2nd Line Support Engineer, working in an Managed Service (MSP) environment, or looking to land into this space, then this...


  • Maidenhead, Berkshire, United Kingdom Royal Borough of Windsor and Maidenhead Full time

    The Financial Assessment Officer will work within a team that provides assessment for both residential and non-residential social care assessments for adults  The postholder must ensure that financial referrals and subsequent assessments are dealt with promptly, balancing the need to support the delivery of a personalised service to clients and their...


  • Berkshire, United Kingdom Arlington Recruitment Limited Full time

    * Finance Customer Service Support Date: 18/01/2023 Job title: Finance Customer Service Support **Salary**: Competitive Term: Full-time, permanent -------------------------------------------------------------------------------------------------------------------------- - About the Role Do you have outstanding customer service skills, able to problem solve...