Customer Service Assistant

23 hours ago


Winchester Hampshire, United Kingdom Ecruit Full time

Closing date Monday 11thNovember 2024
Interview date Thursday 14thNovember
This role is 37 hours per week (full time), working hours are 8:30am to 5pm Monday to Thursday and Friday 8:30am to 4:30pm with one hour lunch break.
Centrally based at our main Colebrook Street offices in Winchester you will be working in a busy fast-moving department, receiving telephone calls, face to face enquiries, email, and web queries for all the Councils Response Repairs, being the first point of contact for our customers. There is scope for Hybrid working following successful completion of induction training.
This is an exciting role for someone who is passionate about delivering excellent customer service. We are looking for a highly skilled and motivated Customer Service Repairs Advisor working within our Customer Support Team.
Key Responsibilities:
Respond to customer and stakeholder enquiries, processing repair requests to our agreed priorities and monitoring progress. Liaising with customers, surveyors, contractors to schedule appointments to ensure timely completion and follow up on repairs enquiries. Ensure excellent service is delivered, aligned with Winchester City Council's core values, our policies and procedures.
What We're Looking For:
A proactive, solution-oriented approach to customer service.
Experience in a call centre or customer service environment.
Strong communication skills with the ability to adapt to different customer needs.
Ability to remain calm and professional under pressure while handling multiple enquiries.
Knowledge of general maintenance and repairs would be advantageous; however, training will be provided.
We offer some of the best terms and conditions available in local government including:
~ Employer paid health cash plan
~ Salary sacrifice scheme for cars and bikes
~26days annual leave per year rising to 33days - dependent on length of service
~ Option to buy up to 5 days additional annual leave
~ Membership to theLocal Government Pension Scheme
~ Discounts at a range of major high street brands and the two leisure centres in the district
~ Free Park & Ride
~ Season Ticket loans
~ Excellent working environment
~ Support for continuous professional development

JBRP1_UKTJ


  • Delivery Assistant

    4 weeks ago


    Hampshire, United Kingdom JJ Food Service Full time

    About JJ Foodservice JJ Foodservice is a leading provider of food and catering supplies to businesses across the UK. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. Delivery Assistant Role We are currently seeking a reliable and friendly Delivery Assistant to join our team. In this role, you...

  • Delivery Assistant

    2 months ago


    Hampshire, United Kingdom JJ Food Service Full time

    About JJ Foodservice JJ Foodservice is a leading provider of food and catering supplies to businesses across the UK. We pride ourselves on delivering exceptional customer service and building strong relationships with our clients. Delivery Assistant Role We are currently seeking a reliable and friendly Delivery Assistant to join our team. In this role, you...


  • Winchester, United Kingdom EG Group Full time

    **Role**: Customer Service Assistant **Location**: Winchester, SO21 3BE **Hours**: Part-Time / Full-Time Hours Available / Permanent **Hourly Rate**: £10.50 Aged 18+ **Bonus Scheme**: Quarterly Bonus Incentive! **Company**: EG Group We are looking for friendly and dedicated Sales Assistant who can provide outstanding customer service to join our...


  • Hampshire, United Kingdom The Animal People Recruitment Company Full time

    We are exclusively recruiting a Customer Service Assistant for our clients award winning pet food business based in Surrey! You will be joining a small and friendly customer service team of like minded individuals. All of the people who work within the company are so passionate about dog's and giving first class customer service to their loyal customer...


  • Winchester, Hampshire, United Kingdom Currys Full time €38,500

    5 Tonne Delivery and Installation Driver Basingstoke Customer Service Centre (LM0019) Permanent Full Time 00 per annum plus quarterly bonus 00+ per annum (based on average overtime and quarterly bonus) Shift Pattern: 5 days on and 3 days off Newly qualified drivers welcome At Currys we’re united by one passion: to help everyone enjoy amazing...

  • Warehouse Assistant

    2 days ago


    Hampshire, United Kingdom JJ Food Service Full time

    Job Summary: We are looking for a Warehouse Assistant to join our team at JJ Food Service. As a key member of our operations team, you will be responsible for assisting our delivery drivers on the road, unloading products onto trolleys and handing them to customers. About the Role: As a Warehouse Assistant, you will be the face of our business, interacting...


  • Winchester, United Kingdom Appleby Westward Group Ltd Full time

    **Customer Service Assistant** **SPAR Weeke, Winchester Store** Our SPAR convenience stores are more than just a local shop and as a member of our team, you will have a really important role to play in delighting our customers and positively contributing to the local community and the running of our business. We are now offering an exciting opportunity for...

  • Warehouse Assistant

    1 month ago


    Hampshire, United Kingdom JJ Food Service Full time

    Warehouse Operative – Drivers HelperAre you looking for a role that combines customer service with warehouse operations? Do you have a friendly nature and enjoy meeting new people? This could be the perfect opportunity for you.At JJ Foodservice, we understand the importance of work-life balance. That's why our drivers have regular local delivery areas with...

  • Warehouse Assistant

    1 month ago


    Hampshire, United Kingdom JJ Food Service Full time

    Warehouse Operative – Drivers HelperAre you looking for a role that combines customer service with warehouse operations? Do you have a friendly nature and enjoy meeting new people? This could be the perfect opportunity for you.At JJ Foodservice, we understand the importance of work-life balance. That's why our drivers have regular local delivery areas with...

  • Warehouse Assistant

    4 weeks ago


    Hampshire, United Kingdom JJ Food Service Full time

    Warehouse Operative - Driver HelperAre you looking for a role that combines warehouse operations with customer service? Do you have excellent communication skills and enjoy working in a fast-paced environment? We have an exciting opportunity for a Warehouse Operative - Driver Helper to join our team at JJ Foodservice.As a Warehouse Operative - Driver Helper,...

  • Warehouse Assistant

    4 weeks ago


    Hampshire, United Kingdom JJ Food Service Full time

    Warehouse Operative - Driver HelperAre you looking for a role that combines warehouse operations with customer service? Do you have excellent communication skills and enjoy working in a fast-paced environment? We have an exciting opportunity for a Warehouse Operative - Driver Helper to join our team at JJ Foodservice.As a Warehouse Operative - Driver Helper,...


  • Winchester, Hampshire, United Kingdom Ecruit Full time

    Closing date Monday 11thNovember 2024 Interview date Thursday 14thNovember This role is 37 hours per week (full time), working hours are 8:30am to 5pm Monday to Thursday and Friday 8:30am to 4:30pm with one hour lunch break. Centrally based at our main Colebrook Street offices in Winchester you will be working in a busy fast-moving department, receiving...

  • Warehouse Assistant

    4 weeks ago


    Hampshire, United Kingdom JJ Food Service Full time

    Warehouse Operative – Drivers HelperAre you looking for a role that combines customer service with warehouse operations? Do you have a friendly nature and enjoy meeting new people? We have an exciting opportunity for a Warehouse Operative – Drivers Helper to join our team at JJ Foodservice.Key Responsibilities:Assist our customer service delivery drivers...

  • Warehouse Assistant

    4 weeks ago


    Hampshire, United Kingdom JJ Food Service Full time

    Warehouse Operative – Drivers HelperAre you looking for a role that combines customer service with warehouse operations? Do you have a friendly nature and enjoy meeting new people? We have an exciting opportunity for a Warehouse Operative – Drivers Helper to join our team at JJ Foodservice.Key Responsibilities:Assist our customer service delivery drivers...


  • Winchester, Hampshire, United Kingdom Moto Full time

    Motorway Services AssistantAs a Motorway Services Assistant with M&S Simply Food, you will be part of a dynamic team delivering exceptional customer service and high-quality food to our customers.Key responsibilities include serving customers in a timely manner, receiving deliveries and stock replenishment, and maintaining stock levels by replenishing...


  • Winchester, Hampshire, United Kingdom WHSmith Full time

    About the Role:We are seeking a skilled Counter Assistant to join our team at WHSmith in Winchester. As a Counter Assistant, you will play a vital role in providing exceptional customer service to our customers, ensuring they have a positive experience in our store.Key Responsibilities:Deliver outstanding customer service, responding to customer queries and...


  • Winchester, Hampshire, United Kingdom WHSmith Full time

    Job SummaryWe are seeking a skilled Counter Assistant to join our team at WHSmith in Winchester. As a Counter Assistant, you will provide exceptional customer service to our customers, ensuring they have a positive experience in our store.Key ResponsibilitiesDeliver outstanding customer service to all customers.Manage queues and ensure customers can access...


  • Winchester, Hampshire, United Kingdom Iceland Full time

    Opportunity OverviewWe are seeking a highly motivated and enthusiastic Retail Assistant to join our team at Iceland. As a Retail Assistant, you will play a key role in providing exceptional customer service and ensuring that our stores are always well-stocked and welcoming to our customers.Key ResponsibilitiesDelivering excellent customer service and...


  • Winchester, Hampshire, United Kingdom Moto Full time

    Morning Team Member - M&S Simply FoodAs a Morning Team Member, you will be part of our dynamic team delivering M&S Simply Food's high-quality food and exceptional customer service at our motorway services area. We are looking for enthusiastic individuals to join our team, with no prior experience in hospitality or retail required.We offer a range of...

  • Optical Assistant

    2 weeks ago


    Hampshire, United Kingdom Costco Wholesale Full time

    We are seeking a skilled Optical Assistant to join our team at Costco Wholesale. As an Optical Assistant, you will play a vital role in providing exceptional customer service and ensuring the smooth operation of our Optical department.Key Responsibilities:Assist members in selecting the right product to meet their lens prescription needsMeasure pupillary...