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Customer Support Specialist

4 months ago

South East London, United Kingdom Euro London Full time
I am looking for German speaking Customer Support candidates with excellent interpersonal skills for the Tech/Customer Support position. The right candidate will support troubleshoot technical issues, provide timely customer feedback, and support the roll-out

of new applications, among other duties. The Customer Service Representative role will consist in attracting potential customers by answering product and service questions; suggesting information about other products and services. Job functions: -Speaking to both customers and clients to quickly get to the root of their problem. -Providing timely and accurate customer feedback. -Helping customers via calls, emails, community posts and live chat. -Use a positive personality and experience, not a script -Assisting customers with their technical and software related problems -Configuring and installing software over the phone at restaurant locations -Provide outstanding service -Know limitations and when to should ask for advice -Own the resolution to the problem; don't leave the customer hanging -Accurately and efficiently log all contacts in our CRM (Salesforce) -Train restaurant staff, encouraging greater use of the system, as well capturing and reporting customer feedback About You: - Fluent to a native level in: German - Fluent level of English - Open to work on weekends if need be -Interpersonal skills, and passion for providing excellent customer service -Strong communication skills: active listening, writing/typing, informal communication -Restaurant/ Hospitality experience is an added bonus. -At least one years experience providing customer support would be ideal - preferably in a software support environment -Knowledge of current Microsoft Windows operating systems -Knowledge of iOS and Apple Hardware -Experience with the use of support desk tools like Salesforce, Communities, live chat would be great