Application Support Analyst

4 weeks ago


Chorley Lancashire, United Kingdom ESG Full time

APPLICATION SUPPORT ANALYST - Retail Energy
HYBRID ROLE
Working hours are between 08:00 and 17:30, with out of hours on-call and overtime opportunities.
We are an innovative and market leading software & services company based in Chorley serving clients in the utility sector ranging from new entrants to large existing suppliers. We deliver sophisticated software solutions and managed services in a Private Cloud infrastructure, servicing both traditional and modern real-time, smart energy clients.
The Application Support team is responsible for installing, maintaining, monitoring, and supporting the Retail Suite of ESG applications that serve our Energy Market Participant clients. Daily activities vary from small-scale incident resolution to large-scale project delivery. Analysts will work together and with various internal teams to deliver solutions and to support the day-to-day running of our clients’ services.
Provide first-line and second-line support to customers via Helpdesk.
Monitor service levels and systems, and resolve issues raised via monitoring applications and reports.
Champion changes to applications via Project Roadmap, and to systems and services via Change Advisory Board.
To contribute to the project planning process by providing estimates of effort and elapsed time for the assigned work; Knowledge and experience of deployment of Java applications utilising Apache Tomcat.
Knowledge and Experience of Customer Support via Helpdesk.
Knowledge and experience of system monitoring solutions.
Life Assurance
Health Cash Plan
Enhanced Maternity Leave 13 weeks full pay 13 weeks half pay
Employee Assistance Programme
Discounted Leisure Memberships
Cycle to work scheme
EV & Hybrid Car Scheme
Long Service Awards
Private Medical Insurance



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