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Complaints Officer
4 months ago
We are partnering with our client, a multi award winning financial advisor support group based in Horsforth, Leeds.
An opportunity has arisen for an experienced and diligent Complaints Resolution Officer to join their team, playing an integral role in addressing and resolving client complaints with precision and fairness.
(This is a fixed term opportunity, working on a project that is expected to last around 3 years).
The successful candidate will take ownership of an allocated caseload and delve into the investigation of complaints, meticulously adhering to FCA DISP and FOS guidelines to reach resolutions that uphold regulatory standards and client satisfaction. The Complaints Resolution Officer will provide comprehensive support for complaints escalated to FOS, as well as oversee redress calculations and facilitate payments, collaborating seamlessly with third-party entities as required.
You will be the primary point of contact for clients, engaging in clear and professional communication via both telephone and written correspondence.
Effective time management is paramount in this role, as you will be responsible for ensuring all cases are resolved within an 8-week timeframe, while working towards service level agreements and adhering to regulatory principles.
Suitable candidates will have proven experience in a similar role within the financial services sector, preferably within an IFA/Network environment. If you thrive in a challenging environment and are committed to ensuring fairness and compliance in complaint resolution, we encourage you to apply.
Proven experience in a complaints resolution / file checking role within the financial services sector, ideally in an IFA/Network environment.
QCF Level 4 qualified in Financial Planning or close to completion.
Knowledge of the different regulatory products.
Computer literate with proficiency across Microsoft Packages.
Hybrid working arrangement.
~ Working hours of 35 hours per week, across Monday to Friday.
~25 days holidays as standard, plus bank holidays plus half day holiday for your birthday.
~ Access to flexible benefits and staff discounts platform, TenetFLEX.
~5% employer pension contributions.
~ Enhanced maternity and paternity policies.
~ Access to our free Employee Assistance Provider (EAP).
Then APPLY now for immediate consideration.
