Digital Project Manager

2 weeks ago


Plymouth Devon, United Kingdom Seachange Llc Full time

Description

The Digital Project Manager is responsible for building and managing Client Portal projects, onboarding, supporting, and managing GATHER Agency digital projects, and coordinating cross-functional communication through the entire scope of the project, timelines, and deliverables.

Requirements

Essential Job Functions, Duties, and Responsibilities

  • Onboard new GATHER clients through client meetings and timeline development. Manage the GATHER projects, collaborate with Digital Traffic Manager to develop schedules, and provide project schedule updates to key stakeholders.
  • Setup and maintain new GATHER portals.
  • Lead project workflow as the main point of contact for key stakeholders during initial program launch.
  • Provide, lead, and deliver, sales and client support for GATHER portals, programs, and issue escalations.
  • Manage reporting and analytic dashboard needs for GATHER services and portals.
  • Manage assigned GATHER Project Build Schedules in coordination with the Digital Traffic Manager.
  • Evaluate, recommend, and implement approaches for workflow improvements.
  • Review, evaluate, and update project statuses for client visibility and reporting. Proactively communicate project updates with key stakeholders.
  • Collaborate, define, and document standard operating procedures. Clearly outline processes and the steps of the process from start to finish.
  • Coordinate training of GATHER standard operating procedures internally & externally.
  • Support automation projects and initiatives between GATHER and supporting systems.
  • Conduct GATHER demonstrations with existing or prospective clients as needed.
  • Other duties as assigned.

Required Skills and Qualifications

  • Capable of performing the essential functions of the job, with or without reasonable accommodations.
  • Strong communication and presentation skills.
  • Aptitude to work independently with excellent time management skills.
  • High degree of organization required to manage needs of internal and external clients.

Education and Experience

  • A bachelor’s degree in marketing, advertising, communication or related field or a High School diploma/GED along with the equivalent industry related experience and/or a minimum of two years in a similar role.
  • Fluent in English, verbal, and written.
  • Proficiency in Microsoft Office Suite.
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