Process Excellence Coordinator

Continuous Service Improvement Lead
Job Description Continuous Service Improvement Lead Telecoms / Defence / SCIDA
Location: Warwick HQ (CV34 5AH) Hybrid Working
Package: Competitive Starting Salary + Car Allowance + Matched Pension + Flexible Benefits
Join Telent and help support the UKs critical national infrastructure. As part of the Site Co-ordinating Installation Design Authority (SCIDA) programme - supporting the RAF and wider Defence environments - you will drive a culture of continuous improvement across a high-assurance, security-led service.
Were seeking a Continuous Service Improvement (CSI) Lead ideally from a Telecoms, MOD, RAF or wider Forces background (other backgrounds and industry experience considered), with strong improvement, stakeholder and governance capability. The role is hybrid working, with two days a week based at our Warwick headquarters and the rest from home. Candidates further afield will be considered if able to travel regularly.
Full Right to Work in the UK required, and eligibility to gain NPPV3 / SC Security Clearance.
As the CSI Lead, you will design, embed and maintain the improvement framework that supports SCIDAs assurance, compliance and operational delivery. You will work closely with the Head of AIR SCIDA, supporting contract performance, customer satisfaction and the delivery of continuous improvement across MOD and RAF environments. Operating at the intersection of service optimisation, stakeholder engagement and change management, you will help shape a consistent, high-performance culture.
Facilitate reviews, workshops and innovation summits to validate and celebrate improvement activity
Process & Practice Implementation

Build and deliver training programmes (Lean, Six Sigma, Agile) to develop CI capability
Track and manage initiatives through SharePoint CI registers, Planner Kanban boards and Excel tracking tools
Performance Measurement & Reporting

Define and monitor KPIs for efficiency, quality, engagement and innovation
Use dashboards and analytics to report performance and drive decision-making
Conduct regular reviews and adapt improvement strategies based on data and feedback
Innovation & Change Management

Identify and promote opportunities for process, tool or service improvement
Lead business case development, prioritisation and successful implementation of initiatives
Proven background in service improvement, business analysis or related fields
Strong knowledge of CI methodologies (OODA, PDCA, ITIL)
Customer-facing and presentation experience
QEHS/contract documentation writing capability
ITIL 4 Foundation qualification
Experience designing and delivering training and recognition programmes
Strong capability with Microsoft Apps (Teams, Forms, Power Automate, Lists, SharePoint, Planner)
Confident user of and experience of PowerBI, VLOOKUP, Pivot Tables (MS Excel)
Full UK Driving Licence
Knowledge of Oracle, Remedy ITSM and/or other similar business tools
Change Management Practitioner or equivalent experience
A career at Telent provides opportunities to grow, innovate and contribute to nationally important work. We value diversity, encourage new ideas and support continuous development.

~ BEN1 Car Allowance
~26 days annual leave + 8 bank holidays (with buy/sell options)
~ Company-matched pension
~ Flexible Benefits portal
~ Family-friendly policies
~ Wellbeing and occupational health support
~ Telent Reward Scheme discounts on cinema, restaurants, shopping and more

Our people reflect the diverse communities we support.
Telent is a leading technology company and specialist in the design, build, support and maintenance, drawing on decades of experience in mission critical communications and technology. of the UKs critical digital infrastructure. The work we do helps connect thousands of people and communities, using the best technology and innovation available. When you join us, youll have the opportunity to make a real impact on all our futures by fulfilling your potential and delivering high performance.