Business Analyst

1 month ago


United Kingdom Tony Blair Institute for Global Change Full time

We help governments turn bold ideas into reality so they can deliver for their people. We do it by advising on strategy, policy and delivery, unlocking the power of technology across all three. We are political strategists, policy experts, delivery practitioners, technology specialists and more. We speak more than 45 languages. We are working on over 100 projects, tackling some of the world's biggest challenges. In a world of ever more complex challenges, we believe diversity of background and perspective is a strength. This role sits within the Strategy Unit and is critical to delivering TBI's ambition. As a Business Analyst in the Strategy Unit, focusing on the roll out and adoption of the Institute's CRM system, you will interact closely with our internal stakeholders across the organisation to support in the delivery of data driven strategies. The CRM Business Analysts role is to understand the Institutes business needs and work with Senior Business Systems Manager and team to provide future proof system-based solutions to those business needs.
The Business Analyst will report to the Senior Business Systems Manager based in London and will form an integral part of the Institutes Strategy Unit.
The Strategy Unit is responsible for driving TBI's strategy in three main ways:
1) alignment and accountability - turning the TBI strategy into a laser focus on core business goals; 2) performance and processes - shaping organisational performance across TBI's OKR, impact, performance and finance frameworks;
70 leaders to manage delivery, change management and identify new business opportunities.
The Strategy Unit has a mandate from the Senior Executive Team (SET) to direct and monitor TBI-wide strategy, planning, performance and collaboration.
The Strategy & Partnerships department (S&P) is one of three business critical departments of TBI. It has the specific responsibility for futureproofing growth, developing scalable partnerships, innovating in tech and securing financial resources to measurably advance the Institute's operational goals and drive sustainable impact.
This is a unique and exciting opportunity to join a truly global organisation at a time of accelerated growth and development in how we use our internal digital tools and data. High visibility, high priority CRM and data driven projects will allow you to work with a wide range of teams across the organisation, acquiring extensive experience in internal customer management alongside building on your business analysis expertise. You will have opportunities for coaching and mentorship from senior colleagues, and we can provide training on our systems to set you up for success.
The ideal candidate will have a keen interest in understanding the business requirements of a Global Institute and have a passion for delivering system-based solutions. TBI works on a hybrid model with a minimum of 2 flexible days working from the office, but we will also accept applications from candidates based across the UK working remotely who would come to the office in London on a monthly basis.
Engage with internal stakeholders to understand business requirements
Gather requirements and capture complex business processes for stakeholders and translate into functional and non-functional specifications
Conduct data analysis exercises as required to support business solutions
Supporting documentation, including user guides and delivering user training
Understand the importance of data management in providing solutions
Supporting the delivery of wider strategic priorities for the Strategy Unit and TBI
The ideal candidate will excel in analysing complex problems and crafting practical solutions that fit the needs of the Institute. Managing your time effectively, you'll ensure that projects stay on track and meet deadlines consistently.
Working knowledge of Microsoft Dynamics 365, Office 365, and SharePoint
International Diploma in Business Analysis, or Business Analysis Practice, or Requirements Engineering
Proficiency in both Agile and Waterfall methodologies
Experience with DevOps tools and practices
Working knowledge of other Microsoft products specifically Visio, Power Apps, Power Automate


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