Inclusion Assistant

4 weeks ago

Kensington Merseyside, United Kingdom National History Museum Full time

We are a world-class visitor attraction and leading science research centre. We use the Museum's unique collections and our unrivalled expertise to tackle the biggest challenges facing the world today. We care for more than 80 million objects spanning billions of years and welcome more than five million visitors annually and 16 million visits to our website.
Today the Museum is more relevant and influential than ever. We need everyone to have the passion and drive to help us with our mission to create advocates for our planet and inspire millions to care about the natural world.
Diversity and inclusion matter to us.
Diversity is one of our core values and we strive to build a workplace where everyone feels a sense of belonging. All new staff who join us learn about the importance of diversity and inclusion to the Museum and how to contribute to creating an inclusive environment.
We know we have more to do, but we are committed to ensuring that everyone who works at the Museum feels they can thrive and feel valued and respected.
Visitor Assistants at the Museum are part of our Visitor Experience team within the Commercial and Visitor Experience department. They provide direction, information, experiences and sales to our visitors, inspiring people in the natural world through our collections and scientific research. You will have experience of delivering an excellent customer service experience, preferably within a visitor attraction, museum or heritage environment. As an excellent communicator, you will be confident to proactively promote the Museum offer, and commercial activities, and as a friendly and positive member of the team, you will work well both independently and within a large team
We are proud to work at the Museum and have identified the qualities we all need to embody to reach our shared ambition. 5 days holiday plus 8 bank holidays (full time equivalent)
~ Generous defined contribution Natural History Museum Pension Scheme (employer contribution 4 - 10%)
~ Season ticket, bicycle and rental loan
~ Life insurance
~ Staff discount at our Museum shops and cafes
~ We offer a wide variety of training initiatives and opportunities to build skills. Investing in staff development is important to us, and we are ambitious about helping staff to grow and fulfil their potential.
~ It also provides entry to up to 300 English Heritage sites and other national treasures.

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