Customer Service Administrator

7 days ago


Bridgwater Somerset, United Kingdom Clinisupplies Full time

Company Information Clinisupplies is a leading UK-based manufacturer and supplier of medical appliances specialising in bladder and bowel products for managing acute and chronic conditions. Employing over 800 people in the UK, China and India, we supply our products to the NHS and deliver direct to patients homes through Nightingale Home Delivery, our dispensing appliance contractor.
Our product development team works with clinicians and patients to develop a strong product pipeline to be manufactured at its CA, CE, ISO, US FDA approved facilities.
We recognise that the NHS needs to offer quality of care and save money thats why Clinisupplies offers products that are designed to deliver value to customers. From dedicated specialist nurses, superior customer service and product support to discreet and sustainable home delivery. Were here to help people live more freely.
We have a set of core values which are our guiding principles and help shape our actions, culture and environment. Agile
Due to ongoing growth within the business and bringing together our Dispensing Appliance Contactors we are expanding our team and there is the exciting opportunity to join the team as a Prescription Services Advisor.
The role involves processing prescriptions received daily, liaising with GP surgeries regarding any outstanding prescriptions and urgent requests from consumers.
Strong administration and communication skills are essential.
We are looking for someone who has an eye for detail, has a love for processes along with a passion for customer service.
To be proficient in all prescription policies, processes, and software
To effectively deal with and log any complaints received taking accountability to ensure the resolution
Ensure Data Protection and confidentiality is maintained at all times
To comply with all company policies
To be agile to the department needs, and work collaboratively with colleagues
Intermediate IT skills (Microsoft Office)
Excellent telephone manner
Excellent data input and ability to analyze data
Can multi-task in a fast paced customer service environment
Passion for Delivering Excellence in Customer Service
Has some experience of working in a medical or healthcare environment
Has some experience of working in a busy Contact Centre environment
Clinisupplies is dedicated to the continuous development of our employees and offer excellent career prospects for the strong candidate. Clinisupplies Limited is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
NO AGENCIES



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