Product Support Engineer
1 month ago
BigCommerce’s mission is to help merchants sell more at every stage of growth, from small startups, to mid-market businesses to large enterprises. We focus on being the best ecommerce platform so our customers can focus on what matters most: growing their businesses.
We are proud to have been recognized numerous times for our product and workplace culture. We enable our customers to build intuitive and engaging stores to support every stage of their growth.
BigCommerce, named a 2023 "Best Place to Work", is looking for a Product Support Engineer for either our Cork (IRE) or our UK office in London. Use trace analysis, debug skills, code, and proprietary tools to analyze system problems, develop and test solutions for higher priority/more complex issues
Perform analysis techniques to manage critical situations that involve technically challenging issues
Provide engineering-quality code fixes for minor defects to the core application and/or themes; Contribute to the software development of tools, apps, or core software improvements, including feature requests coming directly from customers
Communicate and help solve complex issues for our merchants via escalated cases
Exceptional troubleshooting, testing and debugging skills with a deep knowledge of DNS, SSL, and the BigCommerce technical infrastructure
Formal training or equivalent experience with front-end or full-stack development languages such as JavaScript, Node.JS, Angular, and JSON; expert-level HTML and CSS skills and a deep understanding of the Stencil Framework and Handlebars programming language are required
capable of performing, testing, and debugging requests
general understanding of code deployment and supporting tools like Github
Helping people is what you do, and you look forward to helping in any way you can - whether it’s our customer or internal stakeholders
Teamwork isn't something you just talk about, you believe in it and help keep it going
Schedule must be flexible in order to support global teams
#LI-REMOTE
Diversity, Equity & Inclusion at BigCommerce
At BigCommerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the interview process, to perform essential job functions and to receive other benefits and privileges of employment. If you need an accommodation in order to interview at BigCommerce, please let us know during any of your interactions with our recruiting team.
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