Business Analyst

1 month ago

London, United Kingdom LBMX Full time

LBMX is growing again . . . We are seeking a Business Analyst – EDI LBMX is a dynamic and growing software solutions company with an international perspective, located in London, Ontario. As we continue our growth trajectory, we are seeking talented, compassionate, and driven individuals to join our team as a Business Analyst in our EDI department. We have done well, and we have an even more exciting future. That means we want our newest employees to be a great fit with who we are and where we want to go. We want to offer careers to good people, who strive for a work-life balance, care about doing a good job, and enjoy being part of a team where you and your hard work are valued.Come and help us make LBMX a better company and an even better place to work Position Description: LBMX is the leading private marketplace provider for Buying Groups and Purchasing Co-operatives. These marketplaces are designed to electronically connect the members of buying groups with their supplier partners. We are looking for an EDI Analyst to collaborate with clients in creating tailored solutions to move data files through LBMX’s EDI network, overseeing and coordinating project stakeholders throughout. A high level of computer competency is required but no experience in computer programming is necessary. Successful candidates will demonstrate strong verbal and written communication skills, along with a proven track record in effective time and project management. Successful candidates must thrive in an independent work environment and be dedicated to delivering exceptional customer experience. Candidates will require prior experience with X12 specifications and EDI transactions, coupled with a comprehensive understanding of AS2/VAN/SFTP communication protocols and integration of EDI systems with various ERP systems. Responsibilities:

  • Facilitate customer meetings, gather EDI requirements, and ensure timely project execution.
  • Provide regular status updates for multiple concurrent projects.
  • Configure customer accounts and create customized EDI guides based on specifications.
  • Resolve daily EDI errors by analyzing the root cause and communicating to the appropriate party.
  • Serve as the main point of contact for both internal and external customers.
  • Maintain proactive communication with customers to consistently meet project deadlines.
  • Ensure all projects are actively managed to completion.
  • Uphold a commitment to delivering exceptional customer service with a professional demeanor.

Skill Requirements:

  • Proficient in reviewing and understanding X12 specification documents.
  • Understanding of additional data file formats: CSV, EDIFACT, XML, JSON, etc.
  • Familiarity with following EDI documents - invoices, purchase orders, advanced ship notices, purchase order acknowledgements, functional acknowledgements, remittance advices, product activity reports, etc.
  • Strong attention to detail with effective problem-solving skills.
  • Strong verbal skills and ability to develop rapport with people over the phone and through video messaging software such as Microsoft Teams.
  • Enthusiastically work closely with others in a positive team environment.
  • Independently manage multiple projects from start to finish, while managing time effectively to meet deadlines.
  • Competent in the use of computers, including standard business software such as Excel, Outlook, and Word.
  • Willingness to eagerly take on new tasks as required.
  • Demonstrated ability to self-manage and thrive in a fast moving, professional setting.
  • Must be fluent in English (reading and writing).

Nice to Have:

  • Experience working with a remote team would be considered an asset
  • Exposure to various Accounting/ERP/POS systems: Infor SXe, Epicor Eclipse, SAP, etc.
  • Familiarity with data transport protocols: SFTP, AS2, VAN, etc.
  • Prior use of JIRA, Salesforce, and Zendesk

Experience Required:

  • Two or more years of relevant job experience in integrating, developing, or maintaining EDI connections/setups.
The Perks of Working with us
  • Competitive salary
  • Extended benefits including a health spending account and employee assistance program
  • 3 weeks vacation to start with additional paid “LBMX holidays” throughout the year, plus flexible summer hours
  • Company matched GRSP contributions
  • Education subsidies for job related courses
  • Maternity/Parental and Compassionate Care Leave Top Up Program
  • A healthy work/life balance
  • Named one of Canada’s Top 100 Small & Medium Employers (2022 & 2023)

At LBMX, we care about shared prosperity and believe in the power of independent businesses and their buying groups to create sustained economic growth. This belief comes from two decades of providing the world’s only group focused technology and advisory services to help buying groups, purchasing cooperatives and their independent businesses flourish. We are a leading business marketplace experience provider that helps independent businesses, their buying groups and suppliers buy better and sell more. Our premier solution has transformed billing and ordering, rebate programs management, real-time analytics, e-commerce and product information management across industries including building materials, sporting goods, industrial manufacturing, food equipment, grocery, agricultural, and more. LBMX is based in London, Canada and has customers throughout Canada, United States, United Kingdom, Australia and New Zealand. LBMX is committed to providing a fair and equitable work environment and encourages applications from qualified women, men, visible minorities, aboriginal peoples and persons with disabilities. LBMX is also committed to providing accommodations throughout the interview and employment process. If you require any accommodations, please let us know and we will work with you to meet your needs.

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