Claims Technician

4 weeks ago

Gloucester Gloucestershire, United Kingdom Thistle Insurance Services Full time

This role is very customer focussed, requiring you to provide an excellent claims service to our customers and overall claims support to the broking teams.

To achieve your key performance indicators including service targets.
To ensure that clients are fully informed of the process of their claims
To place handle claims within your authority limits referring unusual cases to an experienced colleague or head office.
To adhere to agreed policies and procedures as detailed in the claims procedures and in the compliance handbook.
To use all core PIB systems and any specific claims monitoring ensuring they are regularly updated for effective Management information and Reporting.
To attend company and/or claims meetings and events as required, including prescribed training. Also to achieve the minimum requirements for CPD through training provided in house or by identifying development areas during your performance and development review meetings.
Experience in the financial services/insurance sector
Experience in working in insurance claims
Motor and personal lines claims
Excellent telephone manner
Negotiation and complaint resolution

As well as a competitive salary we offer the following benefits -

Competitive holiday allowance with the annual option to buy additional days
Company pension scheme
Very generous maternity and paternity leave packages
A flexible benefits package which allows you to add additional benefits to your overall package
Our benefits portal offers discounts on technology & electronics, cinemas, restaurants, days out, mortgage advice, travel and many more
Referral schemes
Discounted rates on PIB products
We offer a first-class employee benefits and welfare package to support our employees with financial management, cycle to work scheme, counselling support, health screening, will writing, menopause support, books, stopping smoking and much more
We also offer a wide range of discounts including a kids pass - giving you discount to over 4500 attractions and activities, discounts at hairdressers and beauticians, climate change projects with lots of other options to choose
PIB has a comprehensive learning & development framework, including professional study options and apprenticeships which are available to all employees, and which will support your career development
Being a part of our PIB Community Trust, we support fundraising where you can apply for grants from PIB Group towards your chosen charity
From the individual actions that our colleagues take every day through to installing the right facilities across our premises, there are many measures in place to help reduce PIB’s carbon footprint.

PIB operates a flexible working policy, and our management teams will talk to you about how that would meet both your flexible working needs and those of the business and role you are applying for. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation or any other characteristic protected by law.

REF-(Apply online only)

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