Operations Manager
3 weeks ago
Role Purpose
Leadership and management of the Homeless Prevention and Housing Allocations Teams for residents in need of housing advice, housing allocation & housing assistance.The post-holder will be responsible for proactively leading a service delivering advice and statutory assessments on housing options and preventing homelessness. They will be responsible for the effective management of the council's allocation and re-housing services, including maintenance of the housing register and transfer list and resolution of accepted homeless cases to ensure the service is responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered.
The operational service delivery will be consistently accurate, flexible and responsive to client needs within available resources ensuring agreed team plans and performance targets are delivered and that a culture of putting our residents first and continuous service improvement is maintained.
Responsibilities To be responsible for the selection, development and performance of the Homeless Prevention and Housing Allocations Teams in line with the Council's HR policies.
To ensure all team members receive the appropriate level of communication to maintain engagement with the Council's vision, priorities and activities.
To lead an effective team and service be a visible and effective leader within the service and department
To implement and embed relevant policies, strategic actions and objectives within the operation of the team, identifying opportunities to improve performance, promoting modern and professional service delivery, expanding good practice and actively targeting weaker aspects of the service to improve.
To challenge, manage and resolve poor performance where it exists within the team.
To manage and deliver the range of panels available to enable key groups to access suitable housing and support, ensuring consistency and transparency in decision making.
Experience Significant management experience in leading a demand-led, front facing team involving interviewing and assessing clients need for assistance.
Experience of complex case work and the application of case work management systems.
A successful track record operating at a management level in a Housing or similar organisation.
Experience of identifying, developing and implementing innovative, cost effective, solutions that lead to improved business processes and service improvements using recognised improvement methods.
Experience of successfully managing a complex project involving a range of partners.
Experience of managing a complex budget.
Knowledge and skills To have a comprehensive and cross cutting understanding of relevant policy and strategy areas
Ability to translate complex legislation into local policy and practice.
Ability to work effectively across the Council and able to demonstrate an understanding of housing and social care legislation to inform joint working with social care.
Ability to manage staff effectively and create high performing teams.
Demonstrable project and change management skills across and within services #J-18808-Ljbffr
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