Home Based Account Handler
4 weeks ago
We are looking for a Personal Lines Account Handler to join our expanding team in Norwich.
Reporting to: Personal Lines Team Manager
Full Time - Monday to Friday 9am to 5pm (with one hour unpaid for lunch). Initially working full time in the office, a blend of office and home working will be available in line with the company Smart Working Policy on completion of probation.
Providing comprehensive customer service to meet the insurance needs of our clients, while providing support to the Personal Lines team
Checking new policy documentation for accuracy and forwarding to clients or liaising with insurers
Negotiating and inviting renewal of allocated clients' policies
Ensuring all client records reflect the current risk-on-cover at all times, including accuracy of sums insured, perils, excesses, extensions and exclusions
Referring to relevant managers, account handlers and directors over any technical queries
Providing support to team members to ensure client needs are met, particularly during peak periods or in times of holiday/absence
Attain cross-sell/up-sell on policies
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Insurance Account Handler
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Commercial Claims Handler
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