Travel Branch/Sales Manager

2 weeks ago

Cheltenham Gloucestershire, United Kingdom Travelbag Full time

At Travelbag, we make travel a piece of cake. Our knowledgeable experts live and breathe holidays, so they're always on hand with tips and advice, to help our customers discover somewhere new. We're owned by dnata Travel, part of the Emirates Group.
We're looking for an experienced Branch/Sales Manager for our Cheltenham store. Our Cheltenham store has recently moved to a new location, 33-41 The Promenade. Our new shop is bright, inviting and open-plan.
In this role you will be responsible for the overall financial and sales performance of your store. You will work with the wider Travelbag management team to deliver sales results whilst championing the Travelbag brand.
We are looking for someone with previous travel industry experience who is an inspirational leader and engages with their team to achieve results. You should have strong commercial awareness and financial management experience alongside excellent people management skills.
Overall responsibility for the day-to-day running of your shop; Maximise revenue from a strong sales and customer service focus
Deliver the agreed levels of service and quality ensuring targets and goals are achieved
Direct and manage your shop within agreed operational and financial budgets. Work in partnership with the post-sales teams to ensure a high-quality end-to-end service to our customers
Co-ordinate with the wider management team to manage and plan available resource for the provision of call flow
Engage with marketing and other sales departments to drive enquiries through increased footfall, local events, improved end-to-end customer experience and championing individual staff knowledge and experience
Propose plans for localised revenue generation, including targets, costs and resource management and ongoing performance analysis
Contribute to and attend brand events
Extensive experience of working at a strategic level in an inbound travel sales environment either call centre or retail.
Sound operational management experience
An excellent team player, with the ability to contribute and challenge, provide leadership and coaching opportunities within the scope of the performance management process
Excellent influencing skills at a senior management level
Travel discounts – we have a dedicated Staff Travel Team to help you plan your next adventure
25 days annual leave, increasing to 28 days after 5 full years of service (+ bank holidays)
Additional annual leave purchase scheme – so you can pursue your love of travel
Company pension scheme
Life assurance
Employee Assistance programme
Industry/social events – including supplier events, office socials & parties and pop-up shops
Cycle to work scheme
Long service awards
Volunteer days – one day's paid leave each year to volunteer with a registered charity
dnata4good – supporting the local communities we work, live and thrive in
Refer a friend scheme
Free eye care tests
Free Taste Card membership– offering discounts on dining out, movies, attractions, takeaways and online shopping
Free tea and coffee, break out areas with free Wi-Fi

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