Customer Care Manager

4 weeks ago

Malmesbury Wiltshire, United Kingdom Persimmon Homes Full time

From the commitment we pour into our homes, to the belief we bring to supporting amazing careers, a role at Persimmon is a springboard for Building Your New Possible. Discover new opportunities to grow, learn new skills and release your potential.
We’re Persimmon Homes, a FTSE 100 listed company and a leading UK house builder serving local communities across the UK and delivering around 10,000 homes a year. We have 29 operating businesses in England, Wales and Scotland, three house-building brands and three off-site manufacturing facilities.

We’re looking for people like you, and this could be your opportunity to start Building Your New Possible.

This is an exciting opportunity to join the Customer Care Team. This role typically reports into the Head of Customer Care/ Construction Director/ Managing Director.

The purpose of the role is to work with customers to provide quality service and an excellent customer experience while managing the Customer Care department to achieve the promises identified in the Persimmon Homes pledge.

Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfaction and company standards.
Ensure correspondence to customers and customer defects are dealt with in a cost-effective, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures are adhered to
Responsible for identifying and resolving customer escalations (pre-complaint), as well as supporting the resolution of all formal complaints in accordance with company procedure
Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs
Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team

Customer Service experience is essential
Fully conversant with Microsoft Package, including Excel and Word

Competitive Salary (DOE)
Pension
Life Assurance
Bonus
Health Care

You can realise your full potential through industry-leading training and clearly signposted career paths. If this sounds like the place for you, apply today and start Building Your New Possible.

No Agencies please – Persimmon will not accept speculative CVs as a means of introduction
We are committed to encouraging equality, diversity and inclusion among our workforce and eliminating unlawful discrimination.

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