Head- Demand Generation

2 weeks ago


United Kingdom Markable Solutions Full time

Markable Solutions is a world-class provider of high-quality marketing services. Founded in 2015, the company has a strong management structure and is growing at a consistent rate. Using its highly skilled teams in India and the Philippines, Markable Solutions provides exceptional quality marketing solutions for companies in the US.

Hiring for Head- Demand Generation , Remote full time job role, UK/US time Zone.

Job Description/ Responsibilities
  • Ensure to manage multiple client accounts and timely delivery.
  • Directly supporting the telemarketing team and managing the budget- “resource allocation and production.”
  • Execute strategies and processes for operational readiness, agents onboarding and training.
  • Produce performance management productivity stats on a regular basis.
  • Coordinating with customer success and telemarketing teams on challenges and solutions.
  • Monitoring performance, quality assurance and evaluation.
  • Weekly, monthly, and quarterly performance review with the reporting person.
  • Conduct daily pre & post shift meetings with telemarketing teams to track performance and execute multiple programs to improve productivity. 
  • Provide regular feedback and input to the reporting manager on the quality and accuracy of relevant campaigns and related tools.
  • Closely work with the delivery team to track and manage end-to-end lead flow.
  • Involve in the hiring process and ensuring an adequate pool of resources. 
  • Work closely with lead generation (telemarketing) team, set up KPI’s and knowledge transfer for new projects.
  • Timely measure cost per lead (CPL), understanding and evaluating return on investment (ROI).
Qualifications 

Bachelor’s or master’s degree in marketing, Business Administration, or a related field.

Requirements and skills:
  • Proven working experience as a Manager Call center, Head of telemarketing, a relevant role with US or European countries. 
  • Experience in client support and relation is a plus.
  • Proficiency in MS Office and CRM software (e.g., Salesforce)
  • Proficiency in English
  • Market knowledge
  • Communication and negotiation skills

Supervisory Responsibilities:

  • Hires and trains telemarketers.
  • Oversees the daily workflow and scheduling of telemarketing staff.
  • Conducts performance evaluations that are timely and constructive.
  • Handles discipline and termination of employees in accordance with company policy.
Office Address (Patna):

Timings for Walk-In: 11:00 AM to 5:00 PM (Mon-Fri)

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