Manager - Risk and Compliance - Operations

1 month ago

London, United Kingdom And Zopa Limited Full time

We started our journey back in 2005, building the first ever peer-to-peer lending company. Fast forward to 2020 and we launched Zopa Bank. A bank that listens to what our customers don’t like about finance and does the opposite. We’re redefining what it feels like to work in finance. Our vision for a new era of banking puts people front and centre — we’ve built a business that empowers everyone to aim high, every day, to move finance forward. The 1 st Line of Defence (1LOD) Risk Function are responsible for managing risks across the organisation, working closely with cross-business stakeholders and adopting the bank’s risk framework to embed effective and efficient risk management into everything we do.
We are looking for a Risk Manager to partner with our Product areas (these range from deposits to lending) to identify, assess and manage operational risks. The role is an exciting opportunity for a risk professional motivated by driving change and contributing to delivering responsible growth and a truly customer centric experience.
You'll report into the Head of 1LOD Deposits and work closely with stakeholders across the three lines of defence to ensure Zopa operates within risk appetite, through the application of commensurate mitigating controls.
Be able to identify areas of risk and have a strong knowledge of operational risks and controls.
Lead in defining solutions in response to risks which are i) smart and proportionate, iii) sustainable (e.g. Automated controls over manual interventions) and iv) considered (i.e. not just plugging the gap but thinking more holistically about the issue and what we need, to improve the risk environment)
Be able to manage interdependencies in order to support in the delivery of agreed solutions, change initiatives in a timely and high-quality way.
Ensure that MI and reporting is delivered in a timely manner, enabling accountable individuals to make informed, risk-based decisions.
You'll be an experienced risk professional with a strong understanding of retail banking environment and a passion for supporting teams to deliver better customer outcomes.
Proven track record of experience of managing operational risk (ideally in the first line) in a consultancy, fintech or specifically within the financial services sector.
Good awareness of the regulatory framework in which Zopa operates and driven to self-educate and learn about theevolving open banking regulatory landscape.
You'll be able to lead stakeholders to identify areas of risk, support in the delivery of change across the business and look for ways to improve our existing risk-based practices.
You should be technical, outcome orientated, and be able to apply the risk framework to propose optimal outcomes for customers and the bank.
Passionate about improving the risk environment and general ways of working across the teams you support.
Act as a source of knowledge and point of contact for business colleagues in your area such as second line risk and first line counterparts.
Guide first line teams in completing comprehensive risk assessments and promoting a risk-aware culture across the business.
Bonus points for:
Practical working knowledge of payments, fraud and financial crime risk
Experience of change projects involving automated and tech solutions
#Flexible working? At Zopa we value flexible ways of working. We understand the benefits of face-to-face collaboration and the importance of a good work life balance. Our teams work in a hybrid manner from our open-plan, riverside London Bridge office and the comfort of their own homes at a frequency that suits the team and the work they do.
But no matter where you are, we’ll make sure you’ve got everything you need to thrive, both in your work and home life, from day one.
*Diversity Statement
Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people.

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