TechnoFunctional Consultant

Role Overview We are seeking an experienced Techno-Functional Consultant with strong hands-on expertise in Kustomer CRM to support ongoing enhancements, configuration, and technical development for customer service and contact centre operations. This role requires a blend of functional business understanding and deep technical capability within the Kustomer platform. Key Responsibilities Work closely with business teams, operations, and contact centre stakeholders to understand requirements. Analyse business needs and translate them into clear technical requirements. Perform configuration, customization, and technical changes within the Kustomer CRM system. Provide end-to-end technical solutions across CRM workflows and integrations. Support improvements, enhancements, and issue resolution for the Kustomer platform. Collaborate with cross-functional teams (IT, customer service, product teams) to ensure smooth delivery. Advise on best practices, system optimisation, and CRM capability utilisation. Essential Skills & Experience Strong hands-on experience with Kustomer CRM (mandatory). Solid understanding of CRM workflows, contact centre processes, and customer support technologies. Strong techno-functional skillset: ability to gather requirements, design solutions, and implement technical changes. Experience with CRM integrations, APIs, and platform configuration. Ability to work with both technical teams and business stakeholders effectively. Excellent analytical skills and problem-solving capability. Strong communication skills and ability to work in a hybrid environment.