Neptune (Europe) Ltd | Outlet Home Specialist | swindon, wiltshire
2 weeks ago
Our Outlet team are both customer service experts and brilliant logistical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that's just right for them. They do this in the relaxed and friendly atmosphere of their purpose-built store next to our Wiltshire head office and on their own website.
We are looking for a Home Specialist to join our team on a part-time basis (16 hours per week), who will provide a premium customer service experience to all our customers through their in-depth product knowledge and passion for great design and interiors.
Responsibilities include:
- Our stock flies off the shelves, so you'll need to update stock information accurately through our website and be savvy with software such as Microsoft Excel and Outlook
- As stock comes and goes, you'll need to replenish the displays regularly so that they're ready for our customers. This will require regular manual handling in the assembly of heavy furniture for customer collection and delivery
- We're all about the customer experience so you'll be key in ensuring that all pricing is correct, keeping the outlet space clean, tidy and safe whilst reporting any issues to the Store Manager
- You'll also work with the team to promote the outlet to both new and existing customers
Our outlet store is open Monday to Saturday so it's important that you'll have flexibility to work during the week and at weekends also. We are looking for a warm and eager 'people' person with customer service experience that gets a buzz from going above and beyond, whether it's face to face, over the phone or by email.
What Benefits we can offer you
- Competitive salary
- Generous Holiday Allowance
- Life Assurance
- Company sick pay
- Enhanced maternity and paternity leave
- Cycle to work scheme
- Gym membership
- Generous Neptune new item and outlet discounts
- Perkbox: Wellbeing Hub and Retail Discounts Portal
- Your birthday day off
- Two paid volunteer days a year
- Day off if you become a Grandparent
- A week off to celebrate a life event
- Refer a friend scheme
- Long service holiday allowance increase
- Training Workshops
Across all locations, we stay united by our company values: Do The Right Thing, Do It Together, Aim High and Keep It Real.
We're an equal opportunities employer; our mission is to welcome everyone and create inclusive teams, with all colleagues and applicants afforded the same opportunities. We encourage everyone to join us and be themselves at work, in an environment that actively promotes equality, diversity and inclusion and where everyone's voices are heard.
Our Story
Founded in 1996 by friends John Sims-Hilditch and Giles Redman, Neptune design and make pieces for your whole home. Recognised for our exacting standards, design-led aesthetic and expert craftsmanship, we're perhaps most known for kitchens - with heirloom-worthy dressers not far behind. Neptune's trademark 'look' is British: refined, simple, sturdy, and with an almost obsessive attention to detail. We're also respected for our commitment to craft and quality. Put simply, we make things we're proud of, and that are designed to last a lifetime
JBRP1_UKTJ
-
Outlet Home Specialist
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, part-time **The role**: Our Outlet team are both customer service experts and brilliant logístical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice...
-
Outlet Home Specialist
6 months ago
Swindon, United Kingdom Neptune Full timeOur Outlet team are both customer service experts and brilliant logístical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that’s just right for them. They do this in the relaxed...
-
Outlet Sales Specialist
2 weeks ago
Swindon, United Kingdom Neptune (Europe) Ltd Full timeAre you a warm and eager 'people' person with customer service experience? We're seeking an Outlet Sales Specialist to join our team on a part-time basis (16 hours per week) at Neptune (Europe) Ltd. This role requires someone who gets a buzz from going above and beyond, whether it's face to face, over the phone or by email.About the RoleIn this role, you'll...
-
Home Experience Coordinator
2 weeks ago
Swindon, United Kingdom Neptune (Europe) Ltd Full timeWe're looking for a Home Experience Coordinator to join our team on a part-time basis (16 hours per week) at Neptune (Europe) Ltd. As a key member of our team, you will provide a premium customer experience to all our customers through your in-depth product knowledge and passion for great design and interiors.ResponsibilitiesCoordinate the arrival of...
-
Outlet Luxury Retail Assistant
6 months ago
Swindon, United Kingdom Neptune Full timeOur Outlet team are both customer service experts and brilliant logístical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that’s just right for them. They do this in the relaxed...
-
Excel and Office Specialist
2 weeks ago
Swindon, United Kingdom Neptune (Europe) Ltd Full timeOur Outlet team are both customer service experts and brilliant logistical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that's just right for them. They do this in the relaxed and...
-
Receptionist / Customer Experience Advisor
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, full-time **The role**: Out of all the departments at Neptune, if the building and central services team were to suddenly disappear it would be immediately felt. These are the people - the cleaners, caterers, engineers and receptionists - that keep our head office not only running smoothly, but make it a safe and homely...
-
International & Uk Wholesale Lead
8 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, full-time **The role**: Leaders at Neptune empower, lead and support their teams to achieve excellence in all they do. And that’s where you come in. As the International and UK Wholesale Lead for Neptune, you will be responsible for leading the wholesale and developing new business opportunities in the UK and...
-
Café Host
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Contract, part-time **The role**: The Provenist Café is part of British interiors brand, Neptune. At Neptune, we're all about doing things carefully and properly to make your home a happier place and what better way to help you feel at home than putting food at the heart of it all. Delivering a truly memorable customer experience...
-
Café Host
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, part-time **The role**: The Provenist Café is part of British interiors brand, Neptune. At Neptune, we're all about doing things carefully and properly to make your home a happier place and what better way to help you feel at home than putting food at the heart of it all. Delivering a truly memorable customer experience...
-
Assistant Merchandiser
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, full-time **The role**: The commercial life cycle of everything we sell is the responsibility of our merchandising department. Each team member is a specialist in a specific product area, and on any given day they may be tracking stock, organising our supply chain or analysing sales and margins. They're big fans of...
-
Distribution Administrator
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, full-time **The role**: Neptune are a British-born and raised interiors and lifestyle brand who design, manufacture and retail stunning furniture, lighting and accessories and all the little details for your whole home. Via our 'white-glove' delivery service we make hundreds of deliveries to our customers every week. Our...
-
System Operations Specialist
2 weeks ago
Swindon, Swindon, United Kingdom Neptune (Europe) Ltd Full timeAbout Neptune (Europe) LtdNeptune (Europe) Ltd is a leading provider of home interior design services. We are committed to delivering exceptional customer experiences and exceeding our customers' expectations.Job DescriptionWe are seeking a skilled Cloud Architect to join our team. The ideal candidate will have a strong background in cloud computing and...
-
Retail Customer Service Representative
2 weeks ago
Swindon, United Kingdom Neptune (Europe) Ltd Full timeWe're looking for a Customer Service Expert to join our team on a part-time basis (16 hours per week) at Neptune (Europe) Ltd. As a Retail Customer Service Representative, you will provide a premium customer experience to all our customers through your in-depth product knowledge and passion for great design and interiors.Key ResponsibilitiesUpdate stock...
-
International Planner
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, full-time **The role**: Neptune are a British interiors and lifestyle brand who design and make furniture, kitchens, lighting and all the little details for the whole home. Via our 'white-glove' delivery service we make hundreds of deliveries to our customers every week. Our busy distribution and international team work to...
-
Outlet Home Specialist
2 weeks ago
Swindon, United Kingdom Neptune (Europe) Ltd Full timeOur Outlet team are both customer service experts and brilliant logistical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that's just right for them. They do this in the relaxed and...
-
Outlet Home Specialist
1 week ago
Swindon, United Kingdom Neptune (Europe) Ltd Full timeOur Outlet team are both customer service experts and brilliant logistical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that's just right for them. They do this in the relaxed and...
-
Outlet Home Specialist
2 weeks ago
Swindon, United Kingdom Neptune (Europe) Ltd Full timeOur Outlet team are both customer service experts and brilliant logistical planners. They coordinate the arrival of end-of-line designs, customer returns, and samples from our photoshoots, and then arrange the delivery of these to their new homes, all the while guiding our customers towards a choice that's just right for them. They do this in the relaxed and...
-
Junior Merchandiser
6 months ago
Swindon, United Kingdom Neptune Europe Full timeNeptune HQ, Swindon - Permanent, full-time **The role**: Our Merchandising team are responsible for the commercial life cycle of everything we sell at Neptune. Each team member is a specialist in a specific product area, and on any given day they may be tracking stock levels, organising our supply chain or analysing sales and margins. They're big fans of...
-
Cloud Architect
1 week ago
Swindon, Swindon, United Kingdom Neptune (Europe) Ltd Full timeAbout Neptune (Europe) LtdWe strive for exceptional customer experiences. Our team of detail-oriented professionals helps customers design beautiful home interiors and optimizes our systems to meet business needs.Key Responsibilities:Collaborate with the organization to deliver a world-class customer journeySupport business operations behind the scenesBe...