Manager-Account Manager

3 weeks ago


Colchester Essex, United Kingdom Elis UK Limited Full time

Elis is an international multi service provider, offering textile, hygiene and facility services, we are a leader in circular services, allowing businesses to achieve optimal hygiene and protection for their employees and customers thereby enriching
Our rental maintenance model supports our customers to focus on their core business while reducing their environmental footprint. Our circular services emulate our commitment to a more sustainable future: connecting
We are looking to hire a Customer Account Manager to look after the South East region who will have overall responsibility for retention and development (growth) of existing customer portfolio by delivering exceptional levels
of customer service and building relationships between Elis and the customer in line with the business line strategy. 70 accounts, and there will be two overseas trips per year for development, training and team building
The effective management of a portfolio of accounts with a principle aim of customer retention.Analyse lost business/complaint management data and implement appropriate action.Develop Customer Account
Plans to identify and review future risks and opportunitiesAct as a lead point of contact for all matters specific to your customers.Understand the needs and future requirements of customers through proactive management.Understand quality standards set by
Retain ownership of the customer service level agreement.Analyse lost business data and implement appropriate action.the commercial viability of accounts, recommending improvements or additional services.Push for improvements, applying commercial thinking in making choices on existing and emerging customer requirements.
Good attention to detail and the ability to analyse data.??Driver’s license.
Cleanroom knowledge that would be desirable (not essential as full training given)
• Pharmaceutical and biotech quality management standards. We are able offer, and encourage career growth, and have national coverage to facilitate ambition. Competitive Salary of circa £37,000.00 plus 25% bonus33 days holiday per yearCompany PensionPrivate MedicalCompany Car - Hyundai Tucson Hybrid and Fuel cardWorking with a great and supportive team



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