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Sales Support Executive
4 months ago
The Employer:
An organisation focussed on meeting the needs of today without compromising future generations. Their products are plastic free and eco friendly.
Being an "Employee Benefit Trust" means all employees are shareholders in the business and therefore own a stake in the companies success. All employees who have been with the company for 6 months or more will receive an end of year profit share payable every March.
About you:
You will be able to demonstrate steady employment in a sales support role. A background in the promotional merchandising industry would be an advantage
The Sales Support Executive position:
The primary role is to provide customer service, admin and sales support to the Sales team.
- Provide all customers with excellent customer service.
- Answer the phone and handle incoming calls.
- Accurately generate customer orders into the sales order processing system (Acumatica), checking that Sales Executives have provided all the necessary information and that delivery dates can be met. Liaise with production and coordinate with all departments.
- Ensure payment terms have been agreed for all orders and issue proforma invoices when required.
- Obtain artwork approvals from customers through the Artwork Dept.
- Raise and send purchase orders to suppliers and chase them to confirm that delivery dates will be met.
- Deal with customer complaints and enquiries about order progress.
- Handle incoming sales enquiries and, if necessary, pass them to a sales executive.
- Communicate with suppliers and obtain prices and product information.
- Raise customer quotations if requested by Head of Sales and take ownership of the sale and the processed order.
- Mail brochures, samples and other information to customers.
- Complete filing and paperwork in accordance with Company procedures.
- Work closely with colleagues in the Sales Office, Factory and all other departments in a co-operative and enthusiastic manner.
- Undertake other reasonable tasks when requested by a Manager or Director.
To hear more about the Sales Support Executive role, apply today
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