Field Support Engineer

1 month ago

Welwyn Garden City Hertfordshire, United Kingdom Panasonic Industry Europe GmbH Full time

Panasonic Heating & Ventilation Air Conditioning UK LTD | around 1st July 2024

Field Support Engineer (m/w/d) Welwyn Garden City, United Kingdom 2232

Panasonic Heating & Ventilation Air Conditioning UK LTD | around 1st July 2024

Are you looking for a new opportunity that offers meaningful work with true purpose? We would love to welcome you to our multinational team
Your growth is our growth. We invest in your future by enhancing your skills and abilities through training opportunities and interesting challenges.

At Panasonic, we believe in the power of collaboration - only together can we continue to expand our innovative edge and exceed our customers’ expectations. We are a powerful brand with a rich company culture, based on our 7 principles. It's not just about what we do, but how we do it. To fulfil our social responsibilities, we will continue to do what we have done for over 100 years - to enrich people’s lives at home and at work, and move society forward.

WHAT YOU WILL BE DOING
  • Provide on-site field support for our partners and direct Panasonic customers in case of technical problems.
  • Support new customers during the first pre-commissioning visit on-site to support the customer and guarantee correct system set up.
  • Participate in central technical support for the service-partner-network in the respective region and/or area, together with a Field Support Engineer.
  • Identify technical issues and develop solutions as the first level of escalation after the call-centre and service-partners.
WHAT WE ARE LOOKING FOR
  • Engineer for refrigeration/air-conditioning or building technologies, master craftsman refrigeration/air-conditioning, certified craftsman refrigeration/air-conditioning, or similar
  • Experience in the heating and cooling field (eg: hydraulics, laws, norms)
  • Ability to apply technical data knowledge to provide sound analyses in order to drive results significantly and support respective management decision
  • Understands impact of legislation and law regulations relevant to the business or function
  • Willingness to travel
WHAT WE OFFER YOU Contract Type: Permanent
Hours: 37.5, Full Time
Location: UK support/remote
Role: Field Based

Benefits:
  • Competitive salary + Bonus paid at managements discretion
  • 26 days holiday (to increase with length of service) + Bank holidays
  • Contributory pension scheme
  • Life assurance 4x salary
  • Income Protection
  • Private Medical Scheme - subject to selection
  • Access to Employee Assistance Program
  • Other voluntary benefits such as dental insurance, partner life assurance
  • Staff discount on Panasonic products
  • 2 paid volunteer days
  • Huge training portfolio
  • Free on-site parking
ABOUT US Panasonic is one of the largest and leading electronic product manufacturers in the world. The depth and variety of our research capabilities, manufacturing expertise, high quality and sophisticated products have remained strong since 1918. Our mission is to create the Panasonic business of "tomorrow." By integrating business, technology, and creativity, we will realize ideal lifestyles and societies solving social issues globally. Learn more about Sustainability at Panasonic.

Please find here more information about Panasonic as an employer.

+ DIVERSITY, EQUITY AND INCLUSION Fairness and equality are in our DNA. We are committed to creating a safe and inclusive workplace where people feel empowered to bring their whole selves to work. We want to ensure that our people are respected for who they are as individuals, valued for what they do and celebrated for their contribution to our business and our community. We are committed to promoting inclusion for the success of our business.

Panasonic is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, gender identity, and disability, or any other characteristics.

YOUR CONTACT TO HR

PHVACUK
Sonia Furtado
Building 3, Albany Place, Hyde Way,
AL7 3BT Welwyn Garden City
sonia.furtado@eu.panasonic.com

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