Pensions Administration Data Team Leader

3 days ago


Newport, United Kingdom St Joseph's Hospital Full time

Responsible to: Head of Administration
5 - Occasional Saturday working when required

To lead the Outpatient Administration team, displaying excellent leadership and customer service skills. Provide support to the Outpatient Administration Team by:

Overseeing the day to day running of the Outpatient administration area, allocating tasks and ensuring all reception areas are covered whilst clinics are running.
Monitoring of consultant clinics to provide a seamless patient experience.
Hands on with booking appointments, answering the telephone and all other duties.
Weekly catch-up meetings with the Head of Administration.
Training of new staff assigned to the Team.
Producing staff rota’s and signing off timesheets.
Managing the annual leave and sick cover for the designated team.
Be the main point of contact for your area for bank and agency staff.
First in line dealing with issues within the area/team, updating and informing Head of Administration, particularly where issues need escalating.
Attend 9@9 meeting in the absence of the Head of Administration or any other meetings where required.
Collaborate with the Head of Administration to identify, plan and roll-out operational/efficiency improvements.
Experience of working in an administrative, clerical environment/reception area.
Desirable - NVQ or equivalent in Business Administration.
Competitive salary.
Enhanced annual leave – 35 days holiday as a minimum (full time entitlement)
Private Medical Insurance for you and a nominated family member.
Private pension
Training and development programmes
Free on-site parking
Access to assistance with Medical Diagnostics, Medical Treatment and Physiotherapy
Subsidised freshly made food and drinks
Eyecare vouchers
Family vouchers
Discounted gym membership

Taking reasonable care for the health and safety of yourself and of other persons who may be affected by your acts or omissions at work in accordance with the Health and Safety at Work Act 1974, the hospitals Safety, Health and Environment Policies and procedures and to cooperate with the hospital on any legal duties placed on it as the employer.
# The post holder’s duties will at all times, be carried out in compliance with Hospital policies and procedures. In particular, the post holder will act in accordance with the Equal Opportunities, Grievance, Disciplinary and Health & Safety Policies, as well as dealing with complaints, confidentiality and quality matters.
# The post-holder must at all times respect the confidentiality of information in line with the requirements of the Data Protection Act and ensure compliance with associated legislative and Hospital policy.



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