Pensions Claims Handler

3 weeks ago


Manchester, United Kingdom First Central Services Full time

We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed. We need an experienced Large Loss Claims Handler to join our Large Loss Claims team in either Salford Quays, Manchester  or  Haywards Heath, West Sussex.
The successful applicant will report to our Head of Large Loss and pro-actively manage a caseload of new and existing catastrophic personal injury claims potentially exceeding £1 million+ and involving claims of the upmost severity. Your day to day duties will involve working closely with other departmental colleagues, external solicitors and stakeholders with an ultimate goal of settling significant complex and sensitive claims in a timely and professional manner.
Hybrid working available to include 1 day a week in the office and 4 days from home depending on business requirements. This is a Monday to Friday role 9am to 5pm joining a valuable and busy team in our business.
Competitive starting salary plus fantastic benefits (See further down the advert on our company benefits)
Annual Discretionary company bonus scheme
Private Bupa Medical Insurance cover
Hybrid working available for a valuable work life balance
Manage a range of catastrophic personal injury claims from the outset to a conclusion
Being fully conversant with the relevant sections of the Civil Procedure Rules, Personal Injury Pre action Protocol, Rehabilitation Code, the Road Traffic Act and the implications of being RTA/ART75 insurer to include litigation
Liaise closely with the Head of Large Loss to ensure that the reserves fully reflect the anticipated level of damages and costs on each large loss claim
Build and maintain relationships with reinsurers, panel solicitors, and other stakeholders to each claim
Process payments on claims files in accordance with your authorities and to undertake payment authorisations
Ensuring that all your allocated claims files are reserved accurately and promptly and in accordance with our reserving philosophy
Maintain your own diary within SLA and KPI’S and undertake regular file reviews to ensure effective and timely settlement of all claims
Identify potential fraudulent claims and action as per company guidelines
To provide a point of technical referral to junior employees
Assist the delivery of our claims business plan and income targets
Extensive motor claims experience at a senior level within financial services / motor insurance
Proven track record in handling large loss personal injury claims in excess of £500,000 including catastrophic reinsurance claims in excess of £1,000,000
Excellent understanding of all aspects of motor claims, including personal injury, reinsurance and relevant legislation
Knowledge of FCA requirements (including TCF) and the regulatory framework relating to claims
Good commercial awareness and sound understanding of tactics surrounding the negotiation and litigation of claims
Good data and statistical analysis skills
We’re happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
Flexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We’re flexible; most roles let you mix office and home working.



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