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General Manager | Inn The Ground
4 months ago
Inn The Ground | General Manager
(Columbia Hospitality Executive Search) Hospitality to all species is the central mission of The Ground. This position plays a critical role in every aspect of the guest experience at Inn the Ground and our other campus accommodations. We are looking for an experienced General Manager who understands hospitality and knows how to create an impressive guest service experience with each visit. What you’ll do:- Innate enthusiasm to provide exceptional guest experiences to everyone through all aspects of The Ground’s diverse hospitality offerings
- Manage all guest accommodations to include Inn the Ground, Farmhouse, Yamhill House, as well as other farm campus housing properties
- Manage and oversee our wellness facility, Grounded Body, in terms of maintenance of the facility and as an amenity for guests
- Supervise and manage accommodations team that includes housekeeping, front desk, and guest services
- Manages and executes onsite programs, tours, and events
- Oversees campus wide housekeeping needs
- Analyzes guest feedback and discusses findings with department leaders. Institutes changes and upgrades in service as necessary
- Participates in preparation of the financial plans for accommodations and campus activities
- Monitors annual operating goals, and communicates regular status updates
- Develops and implements strategies to enhance profitability and revenue generation
- Up to date knowledge of all Ground related activities, amenities and events
- Develop and maintain positive working relationships with our small team where everyone pitches in anywhere needed to get things done.
- Dedicated to exceeding guest expectations each day by continuously developing our team so employees have the necessary skills, knowledge, and tools to successfully complete their jobs
- Able to work evening, nights, weekends and holidays as required
- Other duties as assigned
- At least 5 years experience in hospitality preferred, with management experience as well
- Leadership skills and staff development experience preferred
- Must be detail oriented and able to work in a fast paced environment.
- Financial management skills, including budget management, expense control, forecasting and analysis of financial statements
- Strong people management skills, including coaching, motivating, delegating, scheduling and relationship-building
- Local/regional knowledge a big plus as we curate many guests’ full itineraries.
- Strong written and verbal communication.
- Ability to effectively present information and respond to questions from team members, managers, clients, guests or the general public.
- Ability to work well with others as part of a small team within and across departments.
- Good computer literacy in Microsoft Office, Opera PMS experience a plus
- Strong personal management skills, including time management, problem solving, planning and organizing.
